#JML SG

1 messages · Page 1 of 1 (latest)

fallow gyroBOT
sharp ivy
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Sure, can you give the refund id or the payment id?

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Spree Order ID: R437825167-HAF26E2T

sharp ivy
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That's not a Stripe Id. You can look at your Stripe Dashboard and find under "Payments"

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Either pi_xxx or re_xxx

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ch_xxx?

sharp ivy
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That works too

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ch_3LiXD3I1wPIMYyk21uN6cu32

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this is a second case, the customer reported to us that their payment has been refunded.

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and we already delivered the item.

sharp ivy
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This is a reversal refund done automatically 7 days after your confirmation, because you haven't captured the Payment

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Authorization expired. It may take a few days for the money to reach the customer's bank account.
This refund went through in the form of a reversal.

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When you created the Charge, you passed "capture": "false" , so you need to capture it, otherwise it expires and auto-refund

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why here is succeeded

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16th sept succeeded, then 23 sept refunded.

sharp ivy
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Yes, it succeeded first, but only has 7 days for capturing

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it succeeded on 16th and +7d which is 23th expired

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sorry huh, how to capture it?

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as i need to report this to our tech team

sharp ivy
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Isee. thanks for the info

sharp ivy
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Sure, good luck!

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hi, they just set it to auto-capture, is there way to capture previous orders?

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sharp ivy
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You are a merchant, you don't send dispute. Customer will send dispute if they think it's a fraud, but that's not related to your use case

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You can't capture previous but expired order any more

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those expired orders, money has been refunded. how can i get the money? As item successfully delivered.

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there are a lot of transactions that order not captured and expired. as the one who set the gateway did not click the auto capture.

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now I need to get the payment back.

sharp ivy
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Um that would require working with our Support team probably

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"I think all orders from 2022-09-19 (which are exactly 7 days ago) are unable to be captured, stripe api refused capture call. Can ask them how to resolve this?"

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sharp ivy
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What do you mean by refuse capture call? I think your server didn't send in the Capture API

rotund foxBOT
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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

sharp ivy
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FYI, that the fastest to get assist in specific account related balance/fund

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