i'm a cyborg but that's okay | Stripe Developers | Page 1

knotty pulsarBOT Sep 19, 2022, 5:35 PM

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calm barn Sep 19, 2022, 5:35 PM

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Hi there

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How are you performing the upgrade/downgrade?

knotty lagoon Sep 19, 2022, 5:36 PM

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calm barn How are you performing the upgrade/downgrade?

Programmatically. My backend is in python.

    new_subscription = stripe.Subscription.modify(
      subscription.id,
      payment_behavior='pending_if_incomplete',
      proration_behavior='always_invoice',
      items=[{
        'price': price_key,
      }]
    )

calm barn Sep 19, 2022, 5:36 PM

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So when you say "both subscriptions", do you mean both items?

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Since you are using pending_if_incomplete you should see both pending updates as well as the current subscription item from pre-update

knotty lagoon Sep 19, 2022, 5:38 PM

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calm barn So when you say "both subscriptions", do you mean both items?

I guess. I have two products(lets say tier1 and tier2). Initially user is in tier1, and then they change to tier2(which basically runs the code above).
I see both the products listed in stripe's dashboard for a user.

calm barn Sep 19, 2022, 5:38 PM

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Can you share an example Subscription ID?

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And when you say "stripe's dashboard for a user", do you mean the Customer Portal?

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Or your Stripe Account Dashboard

knotty lagoon Sep 19, 2022, 5:40 PM

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calm barn And when you say "stripe's dashboard for a user", do you mean the Customer Porta...

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so is a demo name

calm barn Sep 19, 2022, 5:40 PM

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Can you give me that Sub ID?

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So I can look?

knotty lagoon Sep 19, 2022, 5:41 PM

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sub_1LjnWySDvYNFndThPUdSPZeH

calm barn Sep 19, 2022, 5:41 PM

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Thanks, looking

knotty lagoon Sep 19, 2022, 5:41 PM

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this is in testing mode btw

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Is having the same email considered as same customer in stripe?

calm barn Sep 19, 2022, 5:44 PM

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No

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We do not de-duplicate customers by default

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Hmm yeah this is strange

knotty lagoon Sep 19, 2022, 5:51 PM

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calm barn Hmm yeah this is strange

so, by default, this shouldn't happen, right?

calm barn Sep 19, 2022, 5:51 PM

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I don't believe so, looking more though

knotty lagoon Sep 19, 2022, 5:51 PM

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I'll try to setup a fresh new email id and check

calm barn Sep 19, 2022, 5:51 PM

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The email shouldn't matter

knotty lagoon Sep 19, 2022, 5:51 PM

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ah

calm barn Sep 19, 2022, 5:51 PM

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Since the update was successful you should just see the new Price on the Sub

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Checking with a colleague to see if I'm missing anything here

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Otherwise seems like a bug to me

knotty lagoon Sep 19, 2022, 5:58 PM

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cool

calm barn Sep 19, 2022, 6:03 PM

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Can you test for me whether the Sub's upcoming invoice via the API will include both Prices? You wold preview the upcoming invoice using https://stripe.com/docs/api/invoices/upcoming

knotty lagoon Sep 19, 2022, 6:04 PM

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yeah, one sec

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how do I see the prices? Inside lines.data array?

calm barn Sep 19, 2022, 6:16 PM

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Yeah

knotty lagoon Sep 19, 2022, 6:22 PM

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Give me a minute.

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Sorry

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okay, I see both the prices.

calm barn Sep 19, 2022, 6:25 PM

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Thanks for testing

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Getting confirmation that this is unexpected. There is a small chance that it is expected that the former Price doesn't drop off until the next cycle, but I don't really see why that would be the case (it isn't my understanding of how this should work)

knotty lagoon Sep 19, 2022, 6:33 PM

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alright. I'll mark it off as a rare thing. I'll try to test more(with clean slate). If I encounter the same thing, i'll put up an issue in this channel.

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Thank you for the help.

calm barn Sep 19, 2022, 6:34 PM

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Sure thing. If this is unexpected then I'll file a ticket internally to get it fixed

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Thanks for reporting

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@knotty lagoon okay actually I'm wrong

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I totally missed that you aren't specifying the current Subscription item in your update

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If you look at https://stripe.com/docs/billing/subscriptions/upgrade-downgrade#changing you can see an example

knotty lagoon Sep 19, 2022, 6:40 PM

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aah

calm barn Sep 19, 2022, 6:40 PM

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But if you don't specify the current item, then we just add an item on, not replace the current item.

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Sorry for missing that!

knotty lagoon Sep 19, 2022, 6:41 PM

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that makes sense. Thank you again for this.
PS: My bad as well for not reading the docs properly.

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Have a great day. Cheers!

#i'm a cyborg but that's okay