i'm a cyborg but that's okay | Stripe Developers | Page 1

novel zephyrBOT Sep 19, 2022, 2:36 PM

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atomic viper Sep 19, 2022, 2:38 PM

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👋 can you provide more information about what's exactly failing here?
1/ Is a new invoice generated?
2/ If a new invoice is generated, is charging the payment method failing? If so, what's the actual error?

deep anvil Sep 19, 2022, 2:40 PM

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Let me check real quick whether a new invoice is generated or not.

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here's what the dashboard looks like

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the payment is incomplete

atomic viper Sep 19, 2022, 2:42 PM

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It looks like it requires 3DS authentication

deep anvil Sep 19, 2022, 2:42 PM

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so, i'm guessing invoice is created, but payment failed.

deep anvil Sep 19, 2022, 2:44 PM

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atomic viper It looks like it requires 3DS authentication

ah, so,

Why is it occuring in test mode(im using test card 424242...)?
How would I handle it if this problem occurs in production?

atomic viper Sep 19, 2022, 2:45 PM

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Its because the currency is INR

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https://support.stripe.com/questions/rbi-regulations-context-and-faqs

deep anvil Sep 19, 2022, 2:46 PM

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You must bring your customers back on-session to complete the payment with 3DS.

So I'm guessing I have to find some way to let user change their subscription through stripe hosted page(checkout)?

atomic viper Sep 19, 2022, 2:50 PM

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You can or you can send them a link to hosted invoice page
https://support.stripe.com/questions/rbi-regulations-improving-recurring-payment-success-rate-for-stripe-billing

RBI regulations – Improving recurring payment success rate for Stri...

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

deep anvil Sep 19, 2022, 2:54 PM

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alright. I'll try this. Thanks a lot.

One more thing, after successful changing(/payment) of subscription, i'll still get invoice.paid event right?(Since, i'm using invoice.paid event to provide tier access to users)

atomic viper Sep 19, 2022, 2:54 PM

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Yup, that's correct.

deep anvil Sep 19, 2022, 2:54 PM

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thank you :)

atomic viper Sep 19, 2022, 2:54 PM

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NP! 🙂 Happy to help

#i'm a cyborg but that's okay