#NFT C.G.
stone sun
sonic swift
Hey , I need help with a subscription payment. He paid 7 days ago & is supposed to automatically pay the remaining half today, but the invoice says 'open.' What does that mean?
somber lantern
hi! you probably want to talk directly to our support team at https://support.stripe.com/?contact=true instead as they have access to your account.
I can try to have a look though, what's the Invoice ID in_xxx in question?
sonic swift
I can't get in touch with them, the links keep refreshing the page instead of sending me to a new page
It's just a regular payment link with 7 days reocurring payment
Can u open this
somber lantern
sure
that seems normal to me. you have a subscription for a customer. This invoice is the second payment on that subscription. The invoice is 'draft' right now and will finalise in an hour or so , per the process at https://stripe.com/docs/billing/invoices/subscription#subscription-renewal .
sonic swift
Okay, so it is automatic? He doesn't need to type in anything correct?
It's for the purpose of convenience
somber lantern
I'm deleting your screenshots since we don't need the customer's info pasted on a public server
somber lantern
Okay, so it is automatic? He doesn't need to type in anything correct?
it's Billing method: Charge default payment method so yes it would charge the customer's saved card.
sonic swift
Alright
So is everything alright or should I change anything?
I just need it to recapture automatically
somber lantern
if that doesn't happen in an hour contact our support team
sonic swift
How do I contact them
somber lantern