Dan Puscas - Refund

[bronze stirrup]

Hey! Bit of a broad question! Is there a specific use case you're trying to account for?

[raw nacelle]

yes, it is, but you know, is my first time here and I didn't know what to ask first 😂

here is the situation

I am a web designer and I created a website on wordpress. My client has a food store, so we used woocommerce and a plugin that connected the website with the platform

everything fine until now

my client needs sometime to refund some amount of money, so from woocommerce admin he settle the amount he refund. As an example, he refunds from woocommerce 2.50 pounds. But when he enter in the stripe platform, he sees 2.69 pounds refunded, more that he wrote

and is not a single case

that is the problem

and I can't figure out what to do and what is the problem

here is an example

[bronze stirrup]

Did you triied to test partial refund using Stripe Dashboard directly ? If you specify a partial amount, that only amount will be refunded if using stripe dashboard or APIs,

probably you need to digg more into woocommerce and the used "plugin" and see why the price send to stripe is changed

[raw nacelle]

I connected the website through api, but it is certain that my client refunded only from admin woocommerce because it is easy for him

[bronze stirrup]

Could you please share the id of that Payment Intent in order to analyze further?

[raw nacelle]

yes, one moment please

req_huHE3o8ZenWA6P

I hope this is what you asked, I took it from logs

oh, sory

pi_3LdbB2LAELor1hoN187kY7U9

here it is

[bronze stirrup]

Thanks that helps

as you can see in the request:
https://dashboard.stripe.com/logs/req_huHE3o8ZenWA6P
The plugin sends 3,26 pounds to be refunded to stripe, so you should analyize why wecommerce is sending this amount despite the user is asking juste for 2,5 pounds

[raw nacelle]

ok, thank you

I thougth maybe it is something from the platform that needs to be changed, I don't know

[bronze stirrup]

Yes you need to investigate the woocommerce and the plugin and why it sends Stripe that amount and not the requested amount from the user

if you have any follow up question feel free to come back 🙂

[raw nacelle]

thank you