Kerubi-timeout | Stripe Developers | Page 1

dusky skiff Sep 6, 2022, 9:01 AM

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Can you share the ID (req_xxx) of the failing API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request

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rugged nebula Sep 6, 2022, 9:09 AM

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req_8CM36KAx7sgVv0

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Im not sure if that's right since memberpress creates 5 api request

dusky skiff Sep 6, 2022, 9:10 AM

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Yeah we won't have logs for that failing API request. Is this a persistent issue or intermittent?

rugged nebula Sep 6, 2022, 9:11 AM

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it is intermittent

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it is getting captured in the webhooks tho

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dusky skiff Sep 6, 2022, 9:14 AM

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Wait, is this a webhook issue?

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Or an API request issue?

rugged nebula Sep 6, 2022, 9:15 AM

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a webhook issue

dusky skiff Sep 6, 2022, 9:15 AM

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Can you share the evt_xx

rugged nebula Sep 6, 2022, 9:15 AM

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So these are two of the failing events
"evt_3LexjhHqvsHvWGmy0NcjL5vr", "evt_1LexjlHqvsHvWGmyNEzwDFXz"

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It says "Timed out connecting to remote host"

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both of them

hot crescent Sep 6, 2022, 9:18 AM

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Hey! Taking over for my colleague. Let me catch up.

rugged nebula Sep 6, 2022, 9:19 AM

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alright

hot crescent Sep 6, 2022, 9:24 AM

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rugged nebula So these are two of the failing events "evt_3LexjhHqvsHvWGmy0NcjL5vr", "evt_1Le...

Thanks for sharing the events Id, I see that you have 3 webhook endpoints already set, and Stripe tried to deliver these two event to those three webhooks:
we_1LexIHHqvsHvWGmyPUbGag9X => success
we_1LexIHHqvsHvWGmyyuDCNBof => success
we_1LexFtHqvsHvWGmyVcDZQ10y => timeout
You should investigate your last webhook endpoint which doesn't respond, make sure that it respond quickly with 2xx

rugged nebula Sep 6, 2022, 9:29 AM

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would u happen to know why it does that?

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for context im using wordpress with memberpress

hot crescent Sep 6, 2022, 9:32 AM

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No much knowledge on wordpress with memberpress sorry

rugged nebula Sep 6, 2022, 9:34 AM

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I understand but does it say the cause of error why its timing out?

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or its just that

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timing out

hot crescent Sep 6, 2022, 9:36 AM

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timeout means that your api doesn't respond, so you need to investigate your API

#Kerubi-timeout