shinta26-Clone Customer | Stripe Developers | Page 1

fast raven Aug 31, 2022, 11:51 AM

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👋 happy to help

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are we talking about Cloning between a Platform Account and a Connected Account? or 2 Standalone accounts?

bright sedge Aug 31, 2022, 11:56 AM

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2 standalone accounts?

fast raven Aug 31, 2022, 11:56 AM

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2 Stripe accounts that are not connected

bright sedge Aug 31, 2022, 11:57 AM

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yes, not connected

fast raven Aug 31, 2022, 11:58 AM

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no there is not a way of cloning them by yourself, you'd have to contact support via https://support.stripe.com/?contact=true to request a data migration

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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https://stripe.com/docs/account/data-migrations/pan-copy

Copy PAN data across Stripe accounts

Securely copy sensitive primary account number data within Stripe.

bright sedge Aug 31, 2022, 12:05 PM

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ok, another question about connected, i have already 2 standalone accounts (different email) and connected (standard connect). when I tried to create customer with payment method to connected account thru platform, it does show in platform > connected dashboard but not in connected own dashboard

fast raven Aug 31, 2022, 12:07 PM

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could you please share the customer id?

bright sedge Aug 31, 2022, 12:09 PM

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cus_MLRQK9zjFvFkFE

fast raven Aug 31, 2022, 12:11 PM

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what is the Connected Account id where you don't see the customer?

bright sedge Aug 31, 2022, 12:12 PM

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acct_1LaEQuJ2WmVkbmLW

fast raven Aug 31, 2022, 1:03 PM

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I'm terribly sorry for the late reply, I see that the customer does exist and is accessible through the Dashboard for the Account you shared

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could you please double check which account you're using to look at the customer?

bright sedge Aug 31, 2022, 1:05 PM

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i can see the customer here

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but not on the connected account own dashboard...

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i'm using platform account to view the customer

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when i'm using the connected account, it's not showing

fast raven Aug 31, 2022, 1:11 PM

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bright sedge but not on the connected account own dashboard...

could you please take a screenshot with the name of the Account showing?

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I think you're trying to look at the Customers of the Platform

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or some other account

bright sedge Aug 31, 2022, 1:24 PM

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maybe i made a mistake when cloning a customer to connected account. i follow this guide https://stripe.com/docs/connect/cloning-customers-across-accounts. since i'm using payment method i skipped #2 from the guide and proceed creating charges

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and in #3 i passed payment method id in customercreateoptions, then setup RequestOption and set StripeAccount to connected account id

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is this the correct approach when cloning from platform to connected account when using payment method?

surreal scroll Aug 31, 2022, 1:30 PM

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Hello 👋 I'm taking over as tarzan had to step away
Give me a few to catch up and I'll respond as soon as I can 🙂 thanks

bright sedge Aug 31, 2022, 1:30 PM

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ok. thanks 🙂

surreal scroll Aug 31, 2022, 1:46 PM

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Thanks for waiting, you don't want to skip step 2 but rather follow this
https://stripe.com/docs/payments/payment-methods/connect#cloning-payment-methods

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If your platform uses the Payment Methods API, you must create a PaymentMethod from that customer.
https://stripe.com/docs/connect/cloning-customers-across-accounts#:~:text=If your platform uses the Payment Methods API%2C you must create a PaymentMethod from that customer.

bright sedge Aug 31, 2022, 1:52 PM

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i'll try this approach. thank you very much 🙂

#shinta26-Clone Customer