#Alex Philip-guest customers

1 messages · Page 1 of 1 (latest)

snow osprey
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👋 happy to help

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no it's not possible

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what are you trying to achieve?

shadow island
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I actually have a weird who someone has payments on his stripe accounts under "Guests" but recently he managed to convert them to customers and that let him edit their profile. Is there any sort of app or piece of code that can do it or is it simply no tpossible?

snow osprey
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I don't think that's possible

shadow island
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Let me share a screenshot

snow osprey
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but you could see Related customer accounts

snow osprey
shadow island
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You see how the first payment was on the 14th of May

Screenshot_at_Aug_19_13-15-34.png
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But he only became a customer account on July 2022

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You see somehow the customer account was create well after the first payment and I want to know what triggered that switched. How is that possible?

snow osprey
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could you please share the customer id?

shadow island
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cus_M9wkP9YShGXcD7

snow osprey
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this might be due to a migration

shadow island
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A migration after the first payment was made from the same customer?

snow osprey
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yes migration between accounts

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let me check first

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this is just a hunch, I might be wrong

shadow island
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Yes place check

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from what i know Usually migrations bring new customers into the account. I don't believe migrations into the account link past payments to an imported account. Only payments after the migration will be linked to it

snow osprey
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Only payments after the migration will be linked to it
that's not true

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the customer was created with a previously created payment method

shadow island
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Not sure what that means?

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How was it create well after a year of the first payment?

snow osprey
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I'll explain just a sec

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are you the owner of that account?

shadow island
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No

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It's a friend

snow osprey
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They should contact support https://support.stripe.com/?contact=true if they need to learn more about information related to that account

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

shadow island
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We don't have to talk about that specific example, no problem. If you can direct me to somwhere I can read about what you mentioned that would be helpful

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just need some info, not technical support on the account

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If there is a Dev Doc or guide I can read, would be good

snow osprey
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All I could say is that what you asked for isn't something possible