IpadNF-recurring-payment

[tawny glen]

👋 Happy to help

Can you share the request ID (req_xxx)? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

[old laurel]

Thanks but the error I am facing is actually different

The log I was referring to was the one in my application not the stripe dashboard

[old laurel]

If it's ok with you I could send the log details

[tawny glen]

Yup, you can share the log details.

[old laurel]

ERROR 2022-08-19 08:03:26,574 [56 ] e.Diagnostics.ExceptionHandlerMiddleware - An unhandled exception has occurred while executing the request.
System.ArgumentException: The resource ID cannot be null or whitespace. (Parameter 'id')
at Stripe.Service1.InstanceUrl(String id) in /_/src/Stripe.net/Services/_base/Service.cs:line 579 at Stripe.Service1.UpdateEntityAsync(String id, BaseOptions options, RequestOptions requestOptions, CancellationToken cancellationToken) in /_/src/Stripe.net/Services/base/Service.cs:line 197
at Stripe.CustomerService.UpdateAsync(String id, CustomerUpdateOptions options, RequestOptions requestOptions, CancellationToken cancellationToken) in //src/Stripe.net/Services/Customers/CustomerService.cs:line 146
at Thames.CMS.MultiTenancy.Payments.Stripe.StripeGatewayManager.UpdateCustomerDescriptionAsync(String sessionId, String description) in C:\Projects\Project_CMS\CMS\src\Thames.CMS.Core\MultiTenancy\Payments\Stripe\StripeGatewayManager.cs:line 184
at Thames.CMS.Web.Controllers.StripeController.GetPaymentResult(String sessionId) in C:\Projects\Project_CMS\CMS\src\Thames.CMS.Web.Mvc\Controllers\StripeController.cs:line 90
at lambda_method6247(Closure , Object )

[tawny glen]

Could you share the code where the error was thrown?

From the error code, it's likely one of the input parameters is null or whitespace or empty

[old laurel]

OK

If it's possible for us to have a screen share session

The error was thrown in 2 places

[old laurel]

Yes but the content is still been pass through the parameter

[tawny glen]

We don't do screen sharing session

[tawny glen]

Then you should check why the parameter is null/whitespace/empty and ensure that it is not empty

[old laurel]

OK