#凯文-google-pay
nova cypress
Hello River
nova cypress
we tried google pay with 4 android phone, only 1 succeed, and the 3 other doesn't work, i
did anybody had this issue before ?
coarse forum
Requirements here should be met in order for Google Pay to work: https://stripe.com/docs/stripe-js/elements/payment-request-button?platform=html-js-testing-google-pay&html-or-react=html#html-js-testing
When you mentioned it doesn't work, what is the issue specifically? Google Pay button doesn't show up or error in the payment?
nova cypress
the button show up but when we click on it there is the APP error message appear as google pay is unavalable,
coarse forum
Do you have a screenshot of the error message?
Google Pay unavailable sounds like the android phone you used doesn't have Google Pay
nova cypress
this is when it failed
when it succeed we have this
tried with 4 phones : only 1 works.
There is google pay on every phone we tried
already use google pay on different platform/app
coarse forum
Does the not-working android phone has Google Pay installed and with card saved?
nova cypress
yes yes, this phone already used google pay on other APP
coarse forum
Could you share the code where you integrate google pay?
nova cypress
yes please wait a minute I'm asking my developer to send it
here it's 20:40 in China and I told him to go back home, but he is turning on his computer right now to send it
nova cypress
this version 20.8.0
nova cypress
still here ?
brave geyser
In which locations are the users located? Google Pay is not supported in some regions
maiden coral
Thanks for the code, still looking in to it. Not immediately sure why you are getting this error
nova cypress
arf, no idea, we followed the tutorial on Stripe website
maiden coral
Do you have a phone that you can consistently reproduce this on? I am wondering if the Exception that triggers this has any information other than just that error message
nova cypress
I have a phone yes
maiden coral
Can you try doing this again and have the app log all of the info from the exception?
nova cypress
what should I do ? I'm currently asking many peoples to try their google pay but everyone have the same issue
nova cypress
Can you try doing this again and have the app log all of the info from the excep...
I do it again
but how should I log the information from the app ? on stripe we can see the request
this is when we try google pay on the APP
you may want see the event data ?
maiden coral
Unfortunately the Stripe side of things likely won't log an error like that. Those incomplete payments just mean that the payment was never confirmed, for example with the event_data file that you sent, it looks like the payment intent was created but nothing was logged on our side after.
Would it be possible to make a special build of your app that logs this full exception info somewhere and try to use Google Pay again?
I know it is very late for your dev. We can move this conversation to email if that makes more sense
nova cypress
yes sure, we can make another build of the APP, and yeah I will need the company dev to help for that. so we can continue by email, tomorrow 9AM the dev will work on it.
I will forward all the requirement and I hope this problem will be solve asap, thank you very much for your time.
maiden coral
Actually, I can't send out emails for this myself unfortunately. Can you send an email about this to support@stripe.com? Or you can write in through our form on this page https://support.stripe.com/?contact=true
nova cypress
okay I do that, thanks
maiden coral
Once you send that email, I can grab it with the email address you sent me and pull it in to my team's queue so we can take a closer look
nova cypress
So you recommend to make another build of the APP
and what do we have to change on it ?
to make a test
maiden coral
Good question. Does your app have a way to send custom info/strings to be logged by your server at the moment?
At the moment, we need more info on the error that your client side code is seeing. I am asking my colleagues about what else we may want to see.
nova cypress
alright I will get all the information you need to see to solve this problem
by the way from now I have tried with 6 phones : 3 is working, 3 not working
all the phones already used google pay before with different APP, all the phone are configurate and located in France,
cloud sedge
Hello 👋
Taking over as Pompey needs to step away soon
nova cypress
hello, sure
cloud sedge
For the phones that aren't showing Google Pay option,
You could try going to this page and see if a test google pay button shows up
https://stripe.com/docs/stripe-js/elements/payment-request-button
If it does, maybe something is wrong with the integration
If it doesn't, Its likely that the device isn't configured correctly to use Google Pay
If the device is configured correctly, it would show the button
Or else there would be an error shown instead
nova cypress
the button appear on the APP
just after we click on it there is no google page open up
and when we click on the button we can see it on stripe
cloud sedge
Ah I see. In this case as my colleague suggested, we will need more info on the error that your client side code is seeing.
nova cypress
cloud sedge
Yeah I believe your server side code creates a PaymentIntent but your client-side app is failing to confirm it due to some error. We'd need more information about what error is that exactly and so on.
nova cypress
yes tomorrow first hour I will tell the dev to give some info about the client side and server error
I will prepare everything and show everything I can
cloud sedge
NP! 🙂 We look forward to it
nova cypress
thank you for your help today
cloud sedge
Happy to help 😄 Good luck