#Somnai-customer-unpaid

1 messages · Page 1 of 1 (latest)

fierce kettle
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Hi there!

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Happy to look, can you provide the relevant ID?

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Either Customer ID or PaymentIntent ID?

potent fjord
fierce kettle
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Looking!

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Hmmm

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Ah okay

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So the Subscription had moved to unpaid because the previous invoice had failed payment before the renewal.

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It has since succeeded

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I'm a bit surprised we didn't turn back on auto_advance in this case and attempt payment... let me double check on that.

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Yep okay, couldn't remember but this is expected

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Since your settings are to have the Subscription move to unpaid, auto advance is turned off and we don't attempt payment on that next invoice