#Thibaut-Connect
rugged jacinth
I own a Stripe connect platform
One of my connected account has a negative balance
We set debit_negative_balances = true
frail saddle
ok
frail saddle
I was making sure I hadn't misinterpreted what you mentioned first
rugged jacinth
Sorry, my fault
frail saddle
let me find you the resource you're looking for
rugged jacinth
Ok thanks
frail saddle
Sorry, my fault
no no worries
is that what you're looking for?
I keep reading your ask and going back and forth on whether I understood the question or not 🙈
rugged jacinth
It's the current state
It should debit their account automatically to come back to a 0$ balance
frail saddle
ok now I fully understand the question
I thought you were waiting for them to have enough in their balance to make an account debit
that's where the confusion was
could you please share the account id of the Connect Account?
faint turret
Ah its a custom connect account, unfortunately we don't support auto debits for custom yet
Connect supports auto debits for only Standard and Express accounts.
https://stripe.com/docs/connect/account-balances#:~:text=Connect supports auto debits for only Standard and Express accounts.
rugged jacinth
So we ave to do it manually?
faint turret
yes
rugged jacinth
Ok thanks
faint turret
NP! Good luck 🙂
rugged jacinth
The sentence you've picked is only for New Zealand
If Stripe hasn’t already attempted to debit a connected account’s external account for a negative balance, you can set debit_negative_balances to true to allow Stripe to automatically do so. This functionality works only for banks located in Australia, Canada, Europe (SEPA countries, which includes the UK), New Zealand, and the US.
And we are in Canada
It worked for others account automaticaly
faint turret
ah you're right, I totally missed that
My bad.
do you remember when was the auto-debit enabled?
usually we auto-debit on the next business day after the negative payout is created
it looks like auto-debit was enabled on August 8th
hollow sequoia
Hello, hanzo had to step out and I am catching up. It looks like the auto-debit failed and there is a scheduled retry. Looking in to if manually triggering it in the meantime is the way forward here
hollow sequoia
Unfortunately I am having trouble finding info on this myself. As far as I can tell you should be fine making a debit manually before the retry but that is a bit out of the scope on what I can advise on. If you reach out to our support team they should be able to advise on this better than I can https://support.stripe.com/?contact=true