Sol - setupintents | Stripe Developers | Page 1

deft nest Aug 9, 2022, 1:26 PM

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Hi there. Let me take a look

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Sol - setupintents

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What failed here? Those 3 SetupIntents are in a status of requires_payment_method, which is expected

grand bane Aug 9, 2022, 1:35 PM

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thanks

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for the last 2 one, the payment method was not attach to customer

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last one mean, the attach screen shot

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for three ID of intent, we had redirected customers to add their payment method, but the payment method was not attach to customer

deft nest Aug 9, 2022, 1:37 PM

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Can you provide the id of the one that was a success?

grand bane Aug 9, 2022, 1:37 PM

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sure

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seti_1LTKElFJsa7sZAVB1v7BbsPJ

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This also success: seti_1LT5gIFJsa7sZAVBAeWL4bUc

deft nest Aug 9, 2022, 1:39 PM

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Ok. So you confirm the setupintent and provide payment method

grand bane Aug 9, 2022, 1:40 PM

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yes,

deft nest Aug 9, 2022, 1:40 PM

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You never called confirm and provided a payment method for the 3 you originally shared

grand bane Aug 9, 2022, 1:40 PM

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no, we did

deft nest Aug 9, 2022, 1:40 PM

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Can you share the request ID then?

grand bane Aug 9, 2022, 1:40 PM

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we use the same app and code for three with failed result too

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where can I get the request ID?

deft nest Aug 9, 2022, 1:41 PM

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https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

grand bane Aug 9, 2022, 1:41 PM

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thanks, pls hold on

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we dont use the API but the Stripe.js

deft nest Aug 9, 2022, 1:43 PM

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Ok

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What error message did you get? What was the behavior you saw when confirming failed?

grand bane Aug 9, 2022, 1:44 PM

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We got unknow message

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not the error code kind of "card issuer rejected"

deft nest Aug 9, 2022, 1:45 PM

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Ok

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But did you log the error?

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I need more info to help

grand bane Aug 9, 2022, 1:45 PM

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if you dont my I can share you the code that call confirm intents

grand bane Aug 9, 2022, 1:46 PM

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deft nest But did you log the error?

pls let me check

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srry the testing member not available for now

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can you check the log on stripe?

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I dont know why there some cases confirm intents not work

deft nest Aug 9, 2022, 1:48 PM

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Is it reproducible?

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Are you able to easily replicate the error?

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Or totally random and infrequent?

grand bane Aug 9, 2022, 1:49 PM

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It's reproducible but on the customer device

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there are more than 3 person have the some problem

deft nest Aug 9, 2022, 1:50 PM

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If you are able to get a screenshot of the browser's console, that would be great

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Would need some more info. Error logs would help too

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And information about the device/browser they are using

grand bane Aug 9, 2022, 1:51 PM

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Hre

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Hre is the screen shot when failed

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but the message were convert to Japanse

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because we got the message not in the error list

deft nest Aug 9, 2022, 1:51 PM

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What does it say? I don't speak japanese unfortunately

grand bane Aug 9, 2022, 1:52 PM

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"error occurred, please try again"

deft nest Aug 9, 2022, 1:54 PM

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Yeah that's too generic of an error. I recommend improving your error logging so you can get more insight into what's happening. There are no errors on the Stripe side in your account. The confirm SetupIntent API request isn't making it to our servers, so something is happening before then. If you could get a browser console screenshot when this error occurs that would help as well

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Just need more info to debug further

grand bane Aug 9, 2022, 1:55 PM

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thanks, we are trying to get more log

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can I back to you when I have more info on this thread?

deft nest Aug 9, 2022, 1:56 PM

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We archive threads after an hour of inactivity, so it might be closed. However, if you message the main channel again, one of our staff will create a new thread for you and investigate

grand bane Aug 9, 2022, 1:57 PM

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Thanks, I got it

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There are no errors on the Stripe side in your account. The confirm SetupIntent API request isn't making it to our servers, so something is happening before then.

So can we say, 100% is error from the client?

deft nest Aug 9, 2022, 1:59 PM

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Not 100%

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Could still be a stripe.js issue (which is still client, but not your client code)

grand bane Aug 9, 2022, 1:59 PM

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Or any issue also from Stripe or setting issue, for example 3DS?

deft nest Aug 9, 2022, 2:00 PM

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It's unclear right now. We just need more error logging/console log insight

grand bane Aug 9, 2022, 2:00 PM

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How can I aks Stripe to see the log in Stripe JS?

deft nest Aug 9, 2022, 2:00 PM

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If there's an issue it'll be in the console log

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And for your code, I recommend improving error logging

grand bane Aug 9, 2022, 2:01 PM

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Cant you check the log of Stripe JS?

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We did, but have to wait still error happen again from customer side...

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It will be very help if you can check any error log on Stripe JS

deft nest Aug 9, 2022, 2:03 PM

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stripe.js is client side

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We don't have any logs

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They would be in the browser's console

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Unless the request makes it to stripe's servers

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Which in this case it didn't

grand bane Aug 9, 2022, 2:03 PM

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oh, I see

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it's fone app, so the fone browser

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thanks, I will get back with more info

#Sol - setupintents