cdd-terminal-decline

[timid tulip]

That usually just means the bank declined the charge

often it's because the card was lost and renewed since, they should really talk to their bank

[valid verge]

Is this a different error than decline and if so how should I plan for this scenario in terms of logging how often this happens in production?

This is a similar message returned when customer enters an invalid card number on Stripe Manual Card Entry I believe.

[vivid hedge]

Hi @valid verge I'm taking over this thread, give me a sec to catch up

Do you have the event ID or resource ID?

[valid verge]

pi_3LTCunGa6MK7bVEt1sZ5cSjp

[vivid hedge]

Thanks for the ID. This is not a decline error, it's a incorrect_number error.

[valid verge]

But how would the number be incorrect if it's a physical card.

[vivid hedge]

My colleague has explained it earlier.

often it's because the card was lost and renewed since, they should really talk to their bank```