Rajshree-dupe-payments

[leaden juniper]

Can you share the IDs of the payments in question? pi_xxx

[rustic wadi]

pi_3LSxkzEI3ln3HtoV0gMCN1QU

pi_3LSxlXEI3ln3HtoV0TUZ06qq

these two seems additional payments

[leaden juniper]

What makes you think they're duplicate charges? They seem to originate from your integration:

• pi_3LSxkzEI3ln3HtoV0gMCN1QU was created here: https://dashboard.stripe.com/logs/req_AFBnmvodmoHxrK
• pi_3LSxlXEI3ln3HtoV0TUZ06qq was created ~30 seconds later by another API call: https://dashboard.stripe.com/logs/req_IcaHHmM2sl5l4i

Hard to diagnose the issue without familiarity of your integration

But those payments were facilitated by 2 unique API requests sent by your app/site

[rustic wadi]

the messages are ditto same and within the same min , may be user refreshed page multiple times.

Is it possible to block such repeated requests to Stripe?

or user can be restricted to have one subscription at a time?

[leaden juniper]

That's something you should guard against

[rustic wadi]

Okay, so there is no such setting possible in stripe. Just wanted to make sure.

[leaden juniper]

We don't limit that, you'd need to check for that yourself. Pass customer param to https://stripe.com/docs/api/subscriptions/list

[rustic wadi]

got it, thanks for your help on this.

One more question, for reversing this addiitonal charges to user.

Should we just delete the two new subscriptions from dashboard?

and how do we handle refund?

[leaden juniper]

You can delete/cancel them if that's necessary, yep. That won't trigger an automatic refund though

What will happen instead is the customer balance will be credited for the unused time. You should manually refund the Payment Intent, and re-adjust the customer balance

[rustic wadi]

Sure

Thanks again!

[leaden juniper]

np!