Dan-charge | Stripe Developers | Page 1

patent tartan Aug 1, 2022, 4:45 AM

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👋 Happy to help

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Could you share the PaymentIntent ID (pi_xxx)?

vital inlet Aug 1, 2022, 4:52 AM

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Hello there thank you so much

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One second

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Is this the one?

patent tartan Aug 1, 2022, 4:56 AM

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Let me take a look at this payment method

vital inlet Aug 1, 2022, 4:56 AM

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Thank you so much!

patent tartan Aug 1, 2022, 5:04 AM

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pm_0LRRl5jmlXO1Ayunm3WJfFy9 was only used in pi_2LRRl9jmlXO1Ayun08tA1AfR. From our record, there's only one charge.

vital inlet Aug 1, 2022, 5:05 AM

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Can you help check the email of the customer?

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The customer is showing a screenshot of two invoices sent to him

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Does this screenshot make sense to you?

modest chasm Aug 1, 2022, 5:07 AM

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Hi @vital inlet I'm taking over this thread, give me a sec to catch up

vital inlet Aug 1, 2022, 5:07 AM

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I’m really confused with this customer insisting that they’ve been charged twice

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Hey Jack, thanks for being here.

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I’m on standby.

modest chasm Aug 1, 2022, 5:09 AM

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Can I confirm with you that the amount is 87,204?

vital inlet Aug 1, 2022, 5:09 AM

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That’s in a different currency

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The amount is $129

modest chasm Aug 1, 2022, 5:10 AM

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OK, and can I have your account ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

vital inlet Aug 1, 2022, 5:13 AM

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One second

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Is this the one?

modest chasm Aug 1, 2022, 5:18 AM

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Yes, let me take a look. One sec

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From you account I can see there one $129 payment in 29 July. There's no duplicate transactions.

vital inlet Aug 1, 2022, 5:21 AM

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So the customer wasn't charged twice?

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Do you see this?

modest chasm Aug 1, 2022, 5:22 AM

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No. is the screenshot the final bank statement from the bank?

vital inlet Aug 1, 2022, 5:22 AM

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There's another transaction in July 30

modest chasm Aug 1, 2022, 5:22 AM

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Yes I saw the 30 Jul transaction.

vital inlet Aug 1, 2022, 5:22 AM

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So that's the thing... I can't see the July 29 transaction

modest chasm Aug 1, 2022, 5:22 AM

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What's the customer's name?

vital inlet Aug 1, 2022, 5:22 AM

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And if I click on the customer's email, I can only see the one transaction last July 30

modest chasm Aug 1, 2022, 5:24 AM

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https://dashboard.stripe.com/customers/cus_M9lHk6h5f6j23L you can see there's only one payment under this customer.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

vital inlet Aug 1, 2022, 5:24 AM

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Yes

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Can I ask for your professional advice?

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How do we move forward with this customer who's insisting that he's received two invoices?

modest chasm Aug 1, 2022, 5:25 AM

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Is the screenshot the final bank statement from the bank?

vital inlet Aug 1, 2022, 5:25 AM

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modest chasm No. is the screenshot the final bank statement from the bank?

I'm not sure, but I think you're on to something. I should ask this

vital inlet Aug 1, 2022, 5:26 AM

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modest chasm From you account I can see there one $129 payment in 29 July. There's no duplica...

But what's this payment from July 29?

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I thought it's only from July 30

modest chasm Aug 1, 2022, 5:26 AM

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The 29 July payment is from a different customer https://dashboard.stripe.com/payments/pi_2LR9aQjmlXO1Ayun0XHdIS1H

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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I'd suggest you to tell your customer to wait for the final bill from the bank and see if there's a duplicate charge.

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If there's a duplicate charge and you can only find one payment intent in your Stripe Dashboard, feel free to reach out to us again.

vital inlet Aug 1, 2022, 5:28 AM

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Copy that

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Where should I contact you again?

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Here or in the dev-help?

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I appreciate your time for helping me in this. Thank you, Jack

modest chasm Aug 1, 2022, 5:28 AM

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Yes, you can do another dev-help, or write in to our Stripe support at https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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No problem at all 🙂

vital inlet Aug 1, 2022, 5:29 AM

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Noted. Thank you so much!

modest chasm Aug 1, 2022, 5:29 AM

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Welcome!

vital inlet Aug 1, 2022, 5:29 AM

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btw can other people see my messages here?

modest chasm Aug 1, 2022, 5:31 AM

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Yes they can see, discord is a public place. But they can't access the paymentIntent details based on paymentIntent ID, only Stripe engineers can.

vital inlet Aug 1, 2022, 5:33 AM

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copy that

#Dan-charge