Martin0701 - currency conversion

[lost flume]

You can charge them in their local currency by creating price objects in the different currencies you'd need to accept. There would be a currency conversion fee, but it would be charged to your platform not the customer

https://stripe.com/docs/currencies/conversions

Also, do you happen to be using Stripe Checkout?

What's your integration flow?

[coarse mortar]

I use invoicing

[coarse mortar]

I tried creating an invoice in thier local currency but it was charged to the customer

[lost flume]

Can you share the invoice id?

If you use their local currency the conversion fee should be charged to you

[coarse mortar]

Okay I'd share the invoice id

[coarse mortar]

in_1LQRfbGMukYfQkhIuqzri6vQ

[coarse mortar]

Thank you so much for taking your time to help me look into this

[lost flume]

Of course!

That's an open invoice though. Hasn't been paid yet

Invoice currency needs to be the same as what the customer's bank account/card is in to avoid fees on the customer's end

If that currency is different than your Stripe account's currency, then your Stripe account will be charged a conversion fee

[coarse mortar]

Yes the customer couldn't pay it due to his bank declining the payment

[lost flume]

The decline code is insufficient funds

Indicating their account didn't have enough balance though

[coarse mortar]

And yes it's the same currency with the bank/card he's using, on speaking to his card provider they said he has exceeded his international transaction limit which was $50 so the charge was declined

Have had so many issues like this with customer even tho they had sufficient balance they still wouldn't be able to make a payment worth 1 penny if they used up their monthly limit of $50 even if they had thousands in the local currency

He could make purchases with that same card from websites originating from his country

Only way to fix the issue is if it won't show my website or company is from the UK

[faint scarab]

Hi stepping in here and catching up.

[coarse mortar]

Hi thanks

[faint scarab]

I read through the entire thread and I'm afraid that this limitation is on the issuing bank. There is not much Stripe can do, however, the user could reach out to their issuer to see if the limit could be raised.

[coarse mortar]

I see... Thanks very much