heavy solstice
Hello,
I've been going back and forth with SFG's support team via email. I was told the person in charge of allowing me to claim the free models in the app returned on October 15th. Tomorrow will be the 5th business day and I haven't heard news.
Could I get an update?
slow jacinth
I have the same issue. According to the reply I got, the problem with the app is more widespread and persistent than they thought, and they were asking for my continued patience. I wonder if at this point it'd be easier to just e-mail the coupon codes to those of us who still have issues with the app. But I don't know how many of us there are, so dunno whether that'd be logistically viable.
west sundial
Same here
empty tree
Afternoon all. This issue is still under investigation by the app developer. While that’s happening in the background, please double check and make sure your app is up to date and running the latest version. You can always attempt a reinstall/relogin again if you have an update pending. The team is keeping a list of affected users, and no one has been forgotten.
heavy solstice
Afternoon all. This issue is still under investigation by the app developer. Whi...
I appreciate the update. I'm not clear on why SFG can't manually fulfill these pending model orders. We haven't been given any ETA, and waiting with no end in sight feels very bad.
Since we've already paid, could we have the models sent out now and fix the app later?
empty tree
I appreciate the update. I'm not clear on why SFG can't manually fulfill these p...
I can certainly ask.
empty tree
So there’s multiple elements to the answer, in no particular order:
all of the key information to get the model sent is in the app; that’s part of its function, and,
it’s linked to the subscription so it will place the order automatically once fixed, resulting in people receiving the model twice, which is tied to,
it wasn’t purchased directly; but is a subscription bonus.
I hope that helps clarify things a bit. Please let me know if I can help in any other way.
heavy solstice
Understood, thanks for the prompt response! 👍
empty tree
Understood, thanks for the prompt response! 👍
Of course!
heavy solstice
Just an FYI - I was able to claim my model by using a different device and updating the app. Everyone should give that a try.
slow jacinth
I gave that a try. Didn't work. Still getting the same "this is for annual subscribers only" message. And not everyone has spare mobile devices, anyway.
tall bone
I gave that a try. Didn't work. Still getting the same "this is for annual subsc...
Not sure if it'll work, but there's a PC version as well.
slow jacinth
Unfortunately the PC version doesn't have the subscriber gift feature at all, probably because it's not directly connected to the app store.
astral viper
I'm also having the issue (android).
astral viper
I have done all the steps, tried a reinstall. Over a month since I subscribed.
slow jacinth
I can certainly ask.
A month has passed since the last reply. Would you be able to reach someone involved with the app for an update regarding this issue?
empty tree
Sure thing.
astral viper
I have tried a different android device with no luck.
slow jacinth
I eventually managed to get the code by downloading a fresh desktop app from SFG's website and logging into that.
astral viper
I eventually managed to get the code by downloading a fresh desktop app from SFG...
I will try that
astral viper
I eventually managed to get the code by downloading a fresh desktop app from SFG...
It worked! Thanks so much