Problem with connection

[rose tartan]

[Resolved] Hi, I'm having trouble with my DualSense controller. After updating the Virtual Pad driver, it recognizes two controllers when connected via Bluetooth, but it won't connect via cable, as shown below.

(I couldn't attach a video of what happens when it's plugged in, but in short, it keeps disconnecting and reconnecting.)

[topaz epoch]

hmm could you share your logs from here? you can use either the compress button and send the zip, or go to the directory and send the latest one

i prob won't be able to understand em but the devs can. in the meantime the usual things to try are different cables and different ports just to rule out that kinda stuff

[topaz epoch]

ty

i am not super sure what's happening is it playing the disconnect/reconnect chime on windows when plugged in?

[rose tartan]

Yep, I have the video, but it's too large to upload here. The controller light keeps turning on and off continuously, it makes connection and disconnection sounds, and even the standard audio switches to the controller's audio for a moment.

[topaz epoch]

does it happen with DSX closed?

[rose tartan]

No, closed only recognizes 1 input, normal.

[topaz epoch]

over bluetooth you mean?

[rose tartan]

Yes

[topaz epoch]

hmm

[topaz epoch]

can you set DSX to dualsense emulation and then open this website, press some buttons, and send a screenshot? https://hardwaretester.com/gamepad

[rose tartan]

Yesterday I managed to connect via cable, but it wasn't 100%.

[rose tartan]

I'm not home right now, I'll let you know as soon as I get there.

[topaz epoch]

okay!

[rose tartan]

like that?

[topaz epoch]

yes. hmm do you know what the first one is? the controlador de jugo compativel... one?

anyway it looks like maybe hidhide is not working, which would explain why you're seeing two controllers when connected by buetooth. can you show your hidhide tab inside DSX?

[rose tartan]

Maybe it's my secondary Xbox controller. It's because I'm Brazilian, and it says "compatible game controller".

[topaz epoch]

okay ya that's fine. just checkin

[rose tartan]

hmmm

[topaz epoch]

ohh i see. go ahead and install hidhide and then reboot. then give things a try

[rose tartan]

Ok, one second.

I think it worked

[topaz epoch]

let's gooo

[rose tartan]

Ty!!

[topaz epoch]

sorry i shoulda had you check that sooner

[rose tartan]

what a stupid thing 😅

[topaz epoch]

it's okay haha it happens

[rose tartan]

🫶 Good Year!

close the post?

[topaz epoch]

i can't haha you can leave it as it. maybe add [Resolved] to the title if everything seems good

[rose tartan]

Well, I connected the cable to test it and...

But there's no problem, as long as it works with Bluetooth, everything is fine.

I managed to fix it; I need to disconnect from Bluetooth before connecting the cable, so it's working perfectly.

[topaz epoch]

ya that is normal for now. will be fixed in the next update