user error on reimport caused masp issues

[torn crescent]

hey

are you using a mobile?

@crisp granite

if using a mobile, don't do that. if using a desktop, check that none of your accounts need to be reimported (warning triangle in extension)

please report back

[crisp granite]

no, i use mobile

[torn crescent]

don't use mobile

not namadillo nor the extension is designed for mobile use

[crisp granite]

i use desktop also

[torn crescent]

your problem above, is that only on mobile?

[crisp granite]

its both

[torn crescent]

you sure?

what's your OS / browser? on desktop?

is the screenshot above from mobile or desktop?

$ban scam

[crisp granite]

desktop

[vestal dragon]

suru4260 has been timed out for 1 day(s). Reason: "scam".

[torn crescent]

and what problem exactly are you experiencing?

[crisp granite]

not connecting wallet

[torn crescent]

what happens when you click the connect button?

[crisp granite]

transparent

i clicking and so on, nothing happened

[torn crescent]

no pop up from extension?

you are sure the namada extension is installed on the browser profile you are using?

[crisp granite]

yes

[torn crescent]

can you give me a screenshot of the entire screen?

which interface instance are you using?

(url)

[torn crescent]

try using 5elements interface instead and see if you have the same issue

[crisp granite]

give me the link

[torn crescent]

wait is this only an issue when you try and transfer usdc from noble?

find it on namada.net/start please

[crisp granite]

no, i want to transfer shieldeed asset to unshielded

[torn crescent]

there was a recent fix for that, not all operators updated yet. try the 5elements namadillo and see if still persists

[torn crescent]

show me the screen please

[torn crescent]

and if you click "connect wallet" here?

[crisp granite]

nothing happen

[torn crescent]

did you check your wallet extension don't have warning triangles on your accounts to reimport them?

like I asked above 🙂

[crisp granite]

no, fist have, then i re download it

[torn crescent]

please explain this, I don't understand what you mean

where are you now, have you deleted the previous extension, redownloaded and imported your accounts again?

[torn crescent]

try restarting your computer and browser, then open a new private browsing window and try again

if it still does this please try the 5elements interface and see if that behaves better

[crisp granite]

I tried all the things

[torn crescent]

which?

this thing you are doing there with keeping several namadillo tabs open is not necessarily a good idea

try restarting your browser on a fresh private window, go to 5elements namadillo (single tab), disconnect and connect the namada keychain, if that does not work please who me a screenshot of this.

even better a video where you try and click this button and nothing happens

but please try the steps above

[eternal jolt]

FYI : ITrocket Namadillo is a little bit outdated. .

[crisp granite]

not solved

[torn crescent]

mate I need you to be more specific on exactly what you have tried

have you tried the steps above?

[eternal jolt]

Try switching to another browser, and another interface.

https://namadillo.5elementsnodes.com/

Let me know if it works or not

[torn crescent]

also, where is the screenshots and videos I requested of this. we need to see what we are dealing with in order to be able to help..

[crisp granite]

can you tell me

what is the problem >?

[crisp granite]

see the given video

@torn crescent

[torn crescent]

this means it's still syncing

[torn crescent]

here you are for some reason using yet another interface

[crisp granite]

did you see2 green light means sync completed

[torn crescent]

could you please stick to 5elements and reproduce there with screenshot / video?

[torn crescent]

not in your video..

[crisp granite]

did they did not solved it,

ehy release first before test

[torn crescent]

mate, please use 5elements namadillo only and send us screenshots / video of the error there. thanks

[crisp granite]

i am trying since 3 hr ago

[torn crescent]

ok but you keep changing interfaces. please follow my instructions carefully to test this

[crisp granite]

tell namadilio to sync first

[torn crescent]

wait for it to finish sync before you do anything else

[crisp granite]

syncing like time did not passing

[torn crescent]

?

do you have any transparent nam in your account?

please explain what you mean with the above, it's not making sense to me

also, I told you to not keep multiple tabs open. please read all my instructions above carefully...

to repeat myself:

1. restart your browser on a new private window so you don't have any stale cache data
2. connect to 5elements namadillo only (no other tabs, only one single tab) wait for it to finish shielded sync
3. check assets are in place in the assets tab
4. see if you still have this error. if you do, please document with another video where it's synced and on 5elements. thanks

[torn crescent]

thanks. what do you have in the unshielded assets tab?

[crisp granite]

after syncing completed , now again syncing

[torn crescent]

can you check which extension version you have?

[torn crescent]

it's normal for it to do that for a few seconds more. try waiting in that screen for a bit and see if the assets show

[crisp granite]

version 0.8.1

[torn crescent]

ok that's a very very old extension version

I think hm

let me check

maybe I'm wrong hang on

[torn crescent]

ok my bad

would you mind trying in chrome instead?

I don't know why it's doing this but I don't believe we have seen this behavior with other users

[crisp granite]

tried, same

[torn crescent]

please show me the unshielded assets tab

[torn crescent]

same in chrome on 5elements?

[crisp granite]

yeah

[torn crescent]

..

[crisp granite]

0

[torn crescent]

can you show me?

[crisp granite]

but i have 130 + nam

[torn crescent]

can you doublecheck the tnam address in the extension and check on an explorer that it has that amount of nam?

have to go for a bit. let me think about what to do here, may need to get devs involved but don't think we have seen this before

do you have a lot of wallet extensions installed on your system?

[crisp granite]

in chrome yes, in mozilla no

[torn crescent]

is this on 5elements?

[crisp granite]

yup

[torn crescent]

please confirm this

[crisp granite]

how to get tnam address

[torn crescent]

open your extension, click view keys

if you are comfortable pasting it here, please do

I'm going now.

[crisp granite]

where is tnam address

[torn crescent]

not there..

click the small arrow at the top it will take you back to some more addresses

if that's all you get, can you show me a video where you are at the start of the extension and how you get to that screen you just showed me?

[crisp granite]

where

[torn crescent]

all of this is assuming you are not doing any of this on mobile, please confirm.

[torn crescent]

please show me this.

[crisp granite]

see now

@torn crescent

@eternal jolt

<@&1059560907589566464>

[rough silo]

Hey

I'm seeing what happens, just tested it.

You imported your wallet using a spending key, correct?

[crisp granite]

yes

damn!

[rough silo]

That's the issue

[crisp granite]

damn !

you are the g of OG

[rough silo]

Import it using a private key or seed phrase

But this is interesting, didn't know this until now

[crisp granite]

Thanks, trying, will notify soon

[rough silo]

With spending key it's probably only possible to do shielded transactions

But the interface should likely indicate to the user why he/she isn't able to do transparent transfers

[crisp granite]

yeah, send it to team

[rough silo]

@torn crescent or @eternal jolt, if the shielded squad is still capable of tipping. This is a nice one 😅.

[crisp granite]

small tip for me also 👀

[rough silo]

Haha I'm talking bout you, silly 😝!

[eternal jolt]

$thank @rough silo help Helper

[vestal dragon]

Successfully thanked keymasterzen with 100 NAM for "Helper" (Category: help). Their NAM has been noted as credited to their registered address: tnam1qzpl026lpzugcukkrjam6n48vl9ycmp4zqdmrwvc.

[rough silo]

Oh lords nooooooooo, I meant for palestineeee

[eternal jolt]

$thank @crisp granite feedback Feedback

[vestal dragon]

Successfully thanked _free.palestine. with 80 NAM for "Feedback" (Category: feedback). Their NAM has been noted as credited to their registered address: tnam1qplr4mkeuqpjeas66ax0l25zag3al3tqaqvnmsgc.

[eternal jolt]

Understood ser, but you deserve it too 🙂

Wallet does not work because it was imported using Spending Key. .

[crisp granite]

I can now see my unshielded assets,

many many Thanks

[crisp granite]

now , there is another problem

i have sheielded assets, but after sync completed, it says i have nothing

[torn crescent]

when you shielded your assets previously, did you do that while there was still a warning triangle in the extension?

[torn crescent]

this was a complete user mistake btw. but yes good to know that's a thing.

[crisp granite]

i did , but i got nam shielded asset from giveway

[torn crescent]

which giveaway? was that a znam you generated with the old spending key or the new one?

(aka where did you get the znam you received funds on from?)

[crisp granite]

from Ether Gavin

[torn crescent]

I asked where you got the znam address from that you gave to gavin?

was that from the extension with the warning triangle before you updated the wallet?

[crisp granite]

no

i updated it

[torn crescent]

ok but after you updated it, did you reimport using the seed phrase from the old wallet installation, or did you reimport using the spending key from the old wallet install (where there were a triangle warning)?

@crisp granite it's a bit difficult to keep track of the exact process of what you did as you are not describing it precisely. Could you please tell me exactly where you got the spending key from that you reimported the wallet with? I think I know what the problem is but I need you to confirm

I suspect you managed to send you funds to the "badly derived" spending key as you reimported it directly

if I am correct in what happened, you will need to use a cli command to access your shielded funds as you basically reimported the "bad" version of the masp key it was asking you to upgrade..

[crisp granite]

okay, first i have a sign , then i go to another browser and import by key and shield some assets

[torn crescent]

by "sign" you mean warning triangle? and by "key" you mean spending key?

if so yes your shielded assets ended up in the before-upgrade bad place - exactly what the upgrade is meant to prevent

are you comfortable using the cli?

basically the wallet you imported using your spending key was still stuck on the before-upgrade masp. (because you used spending key and not mnemonic to reimport).

[crisp granite]

oh no

i dont know how to use cli

[torn crescent]

please confirm if this is correctly understood

[torn crescent]

how much nam do you have in the masp?

[torn crescent]

you may have to learn 🙂

[crisp granite]

yeah

[crisp granite]

500

and shielded assets

[torn crescent]

well at least we figured out what the issue is. but only way to solve it is to use cli

[torn crescent]

my question was how much nam shielded

[crisp granite]

500 nam , got from ether gavin in shielded asset

why so much hard process ? it should be user friendly

[torn crescent]

my friend, the reason for this happening is you made a mistake in the reimport. if you had used the seed phrase this would not have been the case

but yes it's unfortunate it can't be fixed graphically, it's a pretty rare edge case this

I wonder if you might be able to use a wallet reimported with the old spending key (on one browser) to access the 500 in the masp and send it to a znam generated with the correct wallet (the one you reimported from seed).

this might be possible

do you understand what I mean?

[crisp granite]

wait, one minute , i go there first

[torn crescent]

so not an unshielding but simply a shielded to shielded transfer

[crisp granite]

yeah, understood

[torn crescent]

I have to go again for a bit, others may be able to help you continue when I leave.

[crisp granite]

okay next day

in here its late night , see you tomorrow

[torn crescent]

sure thing

[torn crescent]

if anyone takes over helping when user gets back, this could be a way to go (unsure if interface supports it). advise to only use 5elements interface and please remember to not have multiple tabs open and also use desktop, not mobile.

other solution is cli-based and I'm not sure user is up for this

[crisp granite]

Now, i want to send shielded Nam

<@&1059560907589566464>

@torn crescent

@eternal jolt

[crisp granite]

anybody here ?

[eternal jolt]

Hello

How can I help

@crisp granite

[crisp granite]

check

[eternal jolt]

Are you able to import the wallet that funds are in and see the balance in Namadillo?

[crisp granite]

yeah, but then shielded assts show 0

[eternal jolt]

It shouldn't be "0" if you have imported it correctly or at the right address. We can't track the funds because it's a Shielded Balance.

[crisp granite]

i tried in several browser, it shows nothing

@torn crescent said i have to use cli

anybody here

[eternal jolt]

I don't know what exactly is wrong, because it's the user "error" and we cannot track or recover the funds. Pretoro might have some ideas.

Please wait till he comes online

[crisp granite]

he said i have to transfer shielded asset to anyone then he c unshield that and give back to me , its the way

[eternal jolt]

Then wait for him to come online

[crisp granite]

ok

[crisp granite]

when will he be online

[torn crescent]

dude it's weekend...

[torn crescent]

that's not what I said lol

[torn crescent]

what I'm saying is that if you reimport the old spending key (not seed) from before the wallet upgrade, you should be able to see your funds in namadillo

if you are not, please provide a screenshot/video showing exactly what you are seeing. again, please be precise about following the instructions above, including 5elements interface, desktop etc. and please be precise in your answers so I know exactly what's going on. I will not be on here all the time, so you need to allow some time for a reply. (especially during weekends, but I'm not a paid employee so I'm on when I'm on :))

[torn crescent]

please follow instructions and use 5elementsnodes and see if they appear there

send me another video from that please

also, show me a screenshot from the extension with the gg keypair

[crisp granite]

No, did not appeared

[torn crescent]

click view keys and show me please

[torn crescent]

show me

also you gotta chill a bit cf your tags in the general channel

btw can you just check something? don't screenshot this part because the spending key is secret, but if you access the spending key itself in the gg wallet and also the new wallet you imported fully via seed phrase, please confirm that those two spending keys are different please

[crisp granite]

yeah these are different

[torn crescent]

@crisp granite I told you not to screenshot these because they are everything needed to control your masp funds

I deleted your post

please be careful in following the instructions, it's difficult to help when you are not

[torn crescent]

this wallet has been imported via seed, not via the spending key I believe. I'm not sure which wallets you compared above

so basically using the gg wallet you have not done what I adviced, and thus it's not surprising it's not showing up

you need to please follow the instructions for this to work.

what we are looking to do is to import a wallet only using the old spending key you have, from before the upgrade. this is not what you have done above

[torn crescent]

you want to end up with a znam looking like this. (in your one browser profile wallet)

[crisp granite]

here is the private key imported wallet video

[torn crescent]

ok, use this wallet on 5elements namadillo and check if the funds are in the masp. please show me a video of this regardless if the funds are there or not.

if the funds are there, you can send the funds from shielded to shielded from this wallet to your new other wallet using a znam generated from the other extension

[crisp granite]

Thanks for the idea

[crisp granite]

funds are there in shielded assets , in the imported private key wallet

now i have to create a wallet and then i can transfer there and from that wallet i can transfer asset , is this right ?

[eternal jolt]

Yes. Create a fresh wallet save seed/private key. Then transfer funds to that new wallet

[crisp granite]

whenever i try to send fund from shielded to other shield assets from private key imported wallet

the transaction keep failing and this message appeared

Error in paying tx fee. Mempool validation failed: Error trying to apply a transaction: Error while processing transaction's fees: The transparent balance of the fee payer was insufficient to pay fees. The protocol tried to run the first transaction in the batch to pay fees via the MASP but it failed: Some VPs rejected it: [(Internal MASP: tnam1pcqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqzmefah, "Native VP error: Spend description refers to an invalid anchor")]

[eternal jolt]

You need to leave some for gas

Try unshielding 499 NAM

[crisp granite]

i did every possible way

even i have usdc , so lost 0.22 dollar in fees but failed

and also i tried to increase nam fee to 2 nam , but it also failed

[eternal jolt]

Ohhh. . . Please wait for lord Pretoro . 😅

[crisp granite]

Man i am trying for 2 days,

[eternal jolt]

There are no dedicated agents allocated or customer service. . We're just helping. . As much as we can. You'l need to be patient. Thanks for understanding

[crisp granite]

How can i pay from transparent balance as it does not showing any balance in imported private wallet

[eternal jolt]

You can pay from a transparent balance

Why don't you just transfer it

Try if that works

[crisp granite]

But it is in imported, not showing transparent balance

[eternal jolt]

It'll not generate any transparent address/wallet

[crisp granite]

Unshielded assets 0 in imported private key wallet,

Shielded assets 0 in seed phrase wallet 😅

How funny

[eternal jolt]

Transfer it to another shielded address

You have created

[crisp granite]

I can't

[crisp granite]

Each time failed

[eternal jolt]

Which interface is this

[crisp granite]

Namadilio

[eternal jolt]

Which Namadillo

[crisp granite]

5elements

[eternal jolt]

We never had such an issue that's why it's taking so long. As you have posted screenshots your funds are visible and we might be able to recover it. Wait till someone is knowledgeable who deals with such cases. Thanks

[crisp granite]

Can you inform my problems to team

[eternal jolt]

It's a user error that happened unintentionally. You need to be patient, Pretoro or Chris will come for help. Please wait.

[torn crescent]

yes but you kind of also disappear for 1-2 days yourself. let me get back in a bit..

also like I said, please don't tag everyone into this man. this is a long and exhausting and specialized topic and it doesn't make sense for others to try and sort it out rn.

[torn crescent]

no it's not funny, it's exactly as expected because you did the import wrong... (seed phrase import creates a new masp spending key with better derivation, that's why we have the reimport... you reimported the wrongly derived spending key and then sent funds to it. meaning you did not reimport in effect. hope this makes sense)

[torn crescent]

it's also because. @crisp granite no offense but you give us incorrect information about what's going on on your screen half the time so supporting this is a little challenging tbh.

let me just catch up here

[torn crescent]

again, please show us a video where you try this.

you can send to a znam from your seed-imported wallet

[torn crescent]

don't pay fees in usdc, pay fees in nam

[torn crescent]

a shielded transfer creates a temporary transparent gas payer account. the error relates to this one.

[crisp granite]

so what to do now

[torn crescent]

please literally read my instructions above. please read it carefully.

there are very precise instructions in what I need from you in order to help you

[crisp granite]

so how much time i send you videos, you clearly see my problem it didnot send , nothing is happening

[torn crescent]

mate you have given us incorrect information half the time so I will need to see a video. thanks

[crisp granite]

i tried and every possible way with your instruction, i dont have asset in transparent address in imported wallet so will this can pay with nam,

[torn crescent]

and no you did not show us a video of this particular issue where masp to masp does not send

you are not sending to a transparent address

you are sending to a znam

[crisp granite]

can you see upper message , i send you all videos

[torn crescent]

again please read my instructions carefully above. it's all there and I spent a lot of time expressing it precisely. I need you to spend the same care reading it

[torn crescent]

you didn't show us a video where the transfer from old masp 499 nam to new znam fails.

[crisp granite]

now i have to send shielded asset to transparent addrees as shielded asset start with znam and transparent start with tnam ?

[torn crescent]

I'm going away for a bit but back here later

[torn crescent]

no. forget transparent address

please read my instructions above carefully.

you are sending from you old shield imported account with 500 nam to a znam you get from your new seed-imported wallet

[crisp granite]

no,

[torn crescent]

and I will need to see a video where you claim it fails

[crisp granite]

i am sending shield asset to newly created wallet

[torn crescent]

yes. this is what I'm asking you to do

[crisp granite]

shield to shield

[torn crescent]

yes

[crisp granite]

but failed

[torn crescent]

anyways I'm off for a bit. if you keep not sending us what we ask we will have to terminate this support request at some point.

[torn crescent]

I asked you for a video of this several times now. Standing by for that.

[crisp granite]

Giving now, have to comprees it

Og is back

@rough silo can you give me the solution as you know problem

[torn crescent]

dude I'm helping you here, there is nothing zen can do for you that I can't

[crisp granite]

Last time he solved, that's why

[torn crescent]

could you please stop tagging everyone else I'm losing my mind here man. zen found an important step based on all the info we spent hours digging up in advance.

thanks for the video, I see the error. however I asked you specifically to use 5elements and you keep using denodes namadillo. I would like to see a video of this reproduced on 5elements namadillo. please supply this for me. thanks

you should set gas fee higher btw. please try that. but I really would like for you to use 5elements while we troubleshoot this

try setting gas limit to 0.5 nam and see if it goes through

[crisp granite]

Tried 2 nam

Failed

5 elements keeps syncing

[torn crescent]

it would be a lot more helpful if you try the exact steps we recommend

[torn crescent]

for how long?

[crisp granite]

From tha last 3 hours

Sync completed then again syncing

[torn crescent]

can you try a fresh browser profile or incognito window and see if it helps?

[crisp granite]

A sync take times 10 minute, who have those patience, worst

[torn crescent]

should not take that long

how does namadillo.app work for you?

[crisp granite]

Tried 2 browser same problem

[torn crescent]

what I'm trying to do here is have you reproduce the error on an interface (namadillo) we know is working, so we rule out that it's an error with the particular interface you are trying on.

[crisp granite]

I can't tolerate this 5 element anymore, giving you my seed phrase if you have patience you can try

[torn crescent]

can you show me the output from this. 2 nam is excessive. 0.5 maybe better to try

[torn crescent]

send me a dm. don't send me your seed

[crisp granite]

Man, 0.2 1, 2, even 10 i did, all failed

[torn crescent]

it really would be better if you would follow our advice literally.

sent you a dm let's see if there is anything we can do.

going to try and solve this privately fyi for everyone.

[rough silo]

Hey yes, @crisp granite you're giving me too much credit for that find!

It was due to one of the last videos you sent of the extension only showing a single shielded key. Which you guys got to due to the amount of debugging you all did here. So thank Pretoro and Tony!

Answers don't appear without asking the right questions.

[torn crescent]

escalated case to devs (the last bit here with the shielded transfer). sent you a dm @crisp granite

[torn crescent]

we got the funds recovered. there seems to be some general issues going on atm that are not specific to this case, so recommend closing this thread after a day or so.

$thank @crisp granite feedback feedback

[vestal dragon]

Successfully thanked _free.palestine. with 80 NAM for "feedback" (Category: feedback). Their NAM has been noted as credited to their registered address: tnam1qplr4mkeuqpjeas66ax0l25zag3al3tqaqvnmsgc.

[crisp granite]

Thanks everyone who helped me during all time, All credit goes to pretoro 🤍

[torn crescent]

and zen, and tony, and anyone else I forget. thanks bro