Unable to start and launch game. [AVAST Antivirus & EAC]

[halcyon jetty]

When I first attempted to launch the game, it said it was unable to find the path to the executable (and it did list the incorrect path to the executable.... the executable was located a few folders up from the targeted location). I tried moving the executable file to the folder it was looking at, but I couldn't move the file.

I decided to uninstall the game and attempt to re-install to see if it would resolve the issue. Now I can't re-install the game because the download fails at 99%, with the reason saying "Disk write error."

Given that I paid money for Early Access, I'm looking to get this resolved within a reasonable amount of time, otherwise I'd like to ask for a refund for a game I paid for but can't play.

**(UPDATE: This has been resolved - solution:

#1339448529520955392 message)**

[tight rock]

Try giving an install in the default suggested location (C: or external drive where SteamLibrary is a top level folder)

[halcyon jetty]

I don't have space on C: but my SteamLibrary folder is at the top level on the drive I am attempting to install the game at (where I put all my Steam games)

[tight rock]

oh i didnt even see the Disk Write Error message

1. is the drive full?
2. Are you able to copy literally anything in to that folder location?
3. are you able to install anything else in your steam library to that location or does that also error out

[halcyon jetty]

1. C: is basically full, which is why I don't install there. Where I'm trying to install (X:) is nowhere near full
2. Yes, it's just a different (SSD) drive where I keep all my Steam games
3. Yes, I have all my games installed there right now. This is the first game I'm trying to install where I'm encountering some sort of issue

[tight rock]

We're you able to move a file over to the x drive?

Literally anything

Just to see if it writes

[halcyon jetty]

I should be able to...? Let me test just in case

[tight rock]

And we're you able to start installing a steam game to x? Don't have to let it finish, just see if it starts

[halcyon jetty]

a different game than Legacy?

[tight rock]

Yea just anything

See if it's steam just being wierf

[halcyon jetty]

I just created a text file in X: so that worked

I'll try installing an uninstalled game from my library

[halcyon jetty]

yeah, a different game worked fine

only having this issue with Legacy

If it helps, the download basically gets to the very end (99%) and then it says "Download Failed" and "Disk write error" underneath it

[tight rock]

Clear the steam downloads cache

That should resolve it

[halcyon jetty]

Still resulted in the Disk write error at the end of the download

[tight rock]

I would not want to put this on the game at this point if steam is failing to even install the damn thing

But I could also be missing something at this point

[bleak thicket]

can u add more voice channels to this pls?

[shy marsh]

Are you still facing this issue?

[halcyon jetty]

I am

[shy marsh]

Hmmm. Ok, let me ask around

[halcyon jetty]

Thank you!

[vivid zinc]

try restarting your PC

[halcyon jetty]

Ok, so this fixed the re-installation failure and I'm not getting the disk write error anymore, but I'm back to the original issue where it's attempting to locate the executable at the wrong location:

[vivid zinc]

huh

is your antivirus grabbing it?

[halcyon jetty]

I can see the executable is located here:

[halcyon jetty]

I doubt it... I'll check really quick, but it's not notifying me of anything

[vivid zinc]

otherwise validate game files

[halcyon jetty]

I did that last time too, haha. Didn't seem to fix the issue. But I'll try again

[vivid zinc]

well, something is removing the executable

there should be an executable in that first screenshot and it's not there, so all signs are pointing toward an antivirus grabbing the executable or something like that deleting it

[halcyon jetty]

hmmm... let me validate game files again

[halcyon jetty]

ah okay, this reminded me of what happened

when I tried validating last time, it said 1 file failed to validate, so then it began updating to try to grab the file

and that gives me the disk write error

and now I just continually get disk write error because it can't acquire that 1 file

[vivid zinc]

that one file is the executable almost certainly

hmm

[halcyon jetty]

yeah

I assume

[vivid zinc]

is the folder read-only?

[halcyon jetty]

....it is

let me change that if I can

[vivid zinc]

well that will be a write error 😛

[halcyon jetty]

it looks like the folder (Win64) automatically sets itself to Read Only

even if I attempt to change it manually

[vivid zinc]

hmm

you've got something doing weird stuff with that folder

I'm not entirely sure what could be doing it

[vivid zinc]

the suggestion to restart your computer was mostly to close out all your programs just in case something was holding a write lock on that folder

which i've seen from time to time

[halcyon jetty]

yeah

I can see that when I uncheck the box and hit Apply, it doesn't save the state. As soon as I check the properties again, the Read Only box is ticked

[halcyon jetty]

Any further suggestions at this point in time? 😦

[vivid zinc]

no, i have no idea what on your PC is doing that

given it has a drive letter X... is that a network drive?

[halcyon jetty]

I just leave the C: drive as my "Windows files only" drive - the X: drive is my SSD for games and apps

You can assign any letter you want to a drive

I just gave it X

[vivid zinc]

ah, okay

i know you can set any drive letter... it's recommended network drives are X/Y/Z

so that's why I asked

[halcyon jetty]

ah, makes sense

yeah, not network drives - just another SSD in my case

[halcyon jetty]

@shy marsh / @vivid zinc - I was able to resolve this issue! Just FYI: it was related to my Antivirus in some way.

Steps to resolve:

1. Disable ALL Antivirus Shields (I thought maybe it was just my Ransomware Shield at first, but I couldn't nail it down to which shield was messing it up).
2. Uninstall Legacy: Steel & Sorcery (if still installed)
3. Clear Steam Download Cache
4. Re-Install the game

[vivid zinc]

excellent

i figured it was antivirus. stealing executables and locking folders is kind of their thing

[halcyon jetty]

true, lol

[halcyon jetty]

@shy marsh / @vivid zinc - FYSA: It looks like just re-enabling my Antivirus after closing the game one time and re-opening the game removed the executable file again

[vivid zinc]

disaster

[halcyon jetty]

So I might have to find some way to make my Antivirus just completely ignore that directory path

[vivid zinc]

which AV?

[halcyon jetty]

or... something

[halcyon jetty]

Avast

[vivid zinc]

ah

you should be able to whitelist the executable

[halcyon jetty]

hoping that's the case

[vivid zinc]

we had issues with Avast during playtesting

it doesn't like easy anticheat i think

[halcyon jetty]

yeah... my love/hate relationship with it

great Antivirus

...TOO good

[halcyon jetty]

@vivid zinc / @shy marsh - Okay, I'm happy to say that I think I've narrowed it down.

For Avast to run nicely with Legacy (and EAC), you must specifically disable the Anti-Rootkit Shield and the Anti-Exploit Shield in order for the game to continue to run. These are the ONLY two shields you need to disable - everything else is fine.

(if I'm wrong again, I'll update again, lol. But I think this is correct 👍🏻 )

(Whitelisting the executable did not solve the problem. The Rootkit and Exploit Shields MUST be disabled)

[vivid zinc]

ok

it's probably that rootkit shield doing it, since EAC is a kernel level anticheat

[halcyon jetty]

yep, 100% my thought as well

been playing for a couple hours with no problems since disabling the rootkit shield 👍🏻

[edgy hinge]

Thanks! Finally solution, probles was in AVAST .. I must allow main exe file inside antivirus, now it can be launch! 🙂

[shy marsh]

That is awesome to hear!