I have a problem with one of my spaces on spatial.io. Basically, I've uploaded photos and videos, but there's one particular video that I can't seem to add. It's 120MB in size, and I'm a Spatial+ member. Even after reducing the video to 22MB, Spatial keeps showing a network error and refuses to add the video. I've tried with other videos, and it works perfectly fine. I even recorded the video with OBS and changed the format from MP4 to MKV, but still no luck. Can you help me fix this?
#Error Uploading a single video
limber birch
river fable
I'm also having trouble with the same symptoms. . .
quartz quarry
@limber birch & @river fable if you can share with me a video that shows you uploading the video & receiving the error, that would be helpful.
In addition, if you can share the video you're trying to upload with me, I can test it out on my end.
If you don't want any of this public, please add me as a friend on Discord and share in a DM.
limber birch
<@1212682456239579150> & <@1107331819621330964> if you can share with me a video...
i sent you the friend request
long fossil
Hello, same problem...
quartz quarry
i sent you the friend request
Accepted! If you're unable to send to me via Discord, upload to Google Drive, Dropbox, or another file sharing service.
regal valve
@quartz quarry I have the same problem uploading video content and a Spatial+ account, opened ticket with support 2 weeks ago, still not resolved and support tech seems quite despite several emails following up. I have tried to load video content that we have successfully uploaded before and same error network issues. I have reduced size to under 50mb still same error
quartz quarry
<@147171436048416778> I have the same problem uploading video content and a Spat...
Hi! I accepted your friend request.
When you get a moment, can you share with me the URL to your space, a video of the issue occurring, and if possible, the video you’re trying to upload.
I apologize support’s been quiet; if you submitted a UnitySDK toolkit ticket, that’s on me! I tend to check tickets in the evenings and my evenings have been busy lately!
glossy harness
Hi! I accepted your friend request.
When you get a moment, can you share with m...
I have same problem
quartz quarry
I have same problem
I accepted your friend request. Feel free to share with me the URL to your space, a video of the issue occurring (preferably with the web development console open, ask if you aren't sure what this is), and either the video itself or a link to the video so I can download and test for myself.