Kometa Quickstart hanging when accessing "Libraries" tab

[sterile aspen]

Hello,

I've been using Kometa Quickstart without issue for other six months however recently I've been unable to create a configuration.

When I get to the TMBd API page and hit "next" after validating, quickstart just hangs forever. The Next button spins forever.

This also seems to corrupt the current config as after I restart the docker, I am unable to proceed to any menu outside of the homepage when that config is selected.

I've tried completely wiping the docker and reinstalling it, including the configs itself.

I'm using version 0.8.20 on Unraid.

[remote flax]

Welcome @sterile aspen!

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[warm compass]

Providing Log Files

1: Go to your config folder

2: Go into the logs folder

3: Look for meta.log (not meta.1.log etc)

4: Drag it in the Discord thread - the whole thing, DO NOT EDIT IT

5: Still confused? ¯_(ツ)_/¯

Log file too big? USE PASTEBIN or ZIP THE FILE

Thanks for using Kometa

[sterile aspen]

I only have quickstart logs not meta.log

[limpid gyro]

That's fine. The autoresponses are geared to Kometa.

[sterile aspen]

Ah right. Do you need my quickstart logs?

I'm puzzled as quickstart used to work fine.

should i try removing both kometa and kometa-quickstart dockers?

[limpid gyro]

I imagine they would help, but probably @wise mirage needs to have a look at this.

[limpid gyro]

The kometa docker has nothing to do with Quickstart.

[sterile aspen]

that's what I thought

[limpid gyro]

And there's nothing config-related stored in the container

[sterile aspen]

It's odd that it breaks the config I'm setting up also

[limpid gyro]

You could try stopping the container, renaming the config dir, and starting with a fresh one.

[sterile aspen]

Well I removed Kometa QS docker completely and deleted the config folder

then reinstalled

and the issue persists

I've left it hanging and there hasn't been a log for 10 minutes

its odd

[wise mirage]

Hi

[sterile aspen]

[wise mirage]

So are you getting a QuickStart.log?

[sterile aspen]

Yep

[wise mirage]

Ok... is debug mode on?

[sterile aspen]

Yep

[wise mirage]

Ok. How many libraries do you have in plex

Like I have 7

[sterile aspen]

6

[wise mirage]

Ok...

Instead of hitting next on the tmdb page, can you hit the drop-down and jump to playlist.... the one after libraries?

I suspect that you might have very large libraries with many movies and many episodes in your show libraries?

[sterile aspen]

That's correct

Ahh I can see what's happening

I can't get to Libraries

That's causing it to hang

So much so that I have to restart the docker to be able to interact with it at all

Is my plex server too large? It's odd because I used QS for months previously with the same plex server

Kometa Quickstart hanging when accessing "Libraries" tab

[sterile aspen]

Anyway to resolve this?

[limpid gyro]

Quickstart shouldn't care about the size of the libraries. [apparently it does, but it shouldn't have to] There's probably nothing you as a user can do about this.

You could try giving the container more RAM?

[sterile aspen]

I might try that

has there been a change recently because it worked fine about 2 months ago

It has 32gbs so it shouldnt be an issue

[sterile aspen]

So once the Plex IP and token are entered, both Plex and Libraries Tabs break

[limpid gyro]

Yeah, this needs some refactoring.

This is my tiny test server and it's rough.

[sterile aspen]

I wonder if there was a recent change?

[wise mirage]

Yes there is an issue that talks about the libraries page needing a change for performance reasons. https://github.com/Kometa-Team/Quickstart/issues/756

So the idea of the table is to provide the user and support with some metrics about the libraries. Likely, we are not getting the totals in the most efficient way. Rightmost column is probably the one that costs a lot.

[sterile aspen]

Okay, sort of happy it’s not a me issue then

Will wait for a fix

[wise mirage]

Well can you share the nunber of media items per library? Rough estimate

It's not hanging but likely taking a long time to get the data from your plex server

Plus a little trick in chrome browser is to open up Inspect and look at the console. You will likely see data flying by and not hanging

So on the start page, rclick | Inspect and then in the new window, choose Console

See how Console was selected on the right

Then when you go to libraries, you should be seeing a lot of lines being written here when in debug mode

[limpid gyro]

It's gathering the episode counts that takes forever.

For example, my test server, no episode counts, 16 seconds:

[wise mirage]

I suspect that if you had 100k movies it would be poor as well?

[limpid gyro]

Episode counts, teice as long:

Now I'll try my production server

No episodes, 16 seconds:

Prod library still going after 10 minutes:

 Plex  python list-libraries.py
creating plex with plexapi config
connected to Madrigal
on 0: Movies
on 1: Movies - 4K
on 2: Movies - Alternate Cuts
on 3: Movies - Anime
on 4: Movies - French
on 5: Movies - German
on 6: Movies - International
on 7: Courses
on 7:   Counting episodes...
on 8: Fitness
on 8:   Counting episodes...
on 9: TV Shows
on 9:   Counting episodes...
Library list - Plex |███████████████████████████▊            | ▆█▆ 9/13 [69%] in 9:58 (0.0/s, eta: 32s) 

Code in the loop:

    for section in sections:
        print(section.title)
        totalEpisodes = 0
        if section.type == "show" and count_episodes:
            print("  Counting episodes...")
            episodes = section.search(libtype='episode')
            totalEpisodes = len(episodes)

        info = []
        info.append(section.key)
        info.append(section.title)
        info.append(section.type)
        info.append(section.agent)
        info.append(section.scanner)
        info.append(section.createdAt.strftime("%Y-%m-%d %H:%M:%S"))
        info.append(section.updatedAt.strftime("%Y-%m-%d %H:%M:%S"))
        info.append(section.totalSize)
        info.append(totalEpisodes)
        info.append(section.uuid)

        table.append(info)

[wise mirage]

Sounds like we won't be able to provide episode totals

Almost like plex does not have a direct way to get nunber of episodes per show library, efficiently

Or the plexapi

[limpid gyro]

25 minutes and still counting that one library

which contains 437584 episodes

Here we go, much more efficient, 22 seconds.

    for section in sections:
        print(section.title)
        totalEpisodes = 0
        if section.type == "show" and count_episodes:
            print("  Counting episodes...")
            totalEpisodes = section.totalViewSize(libtype='episode')

[wise mirage]

Wow. That is a performance gain if I have ever seen one

[limpid gyro]

PR done

[wise mirage]

Please try the most recent develop build of QuickStart as the fix was just pushed.

[warm compass]

bullmoose20 used !aenh

@sterile aspen, anything else needed here? If not, please type /close and hit enter. Please respond within 24 hours of this message or it will be archived.