#ImageMaid help

1 messages · Page 1 of 1 (latest)

latent vortex
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Just built an Unraid Server this week and moved everything over to it from Synology/Dedicated Windows Server running Plex/Docker with ImageMaid running on the Windows Server. I can't for the life of me get ImageMaid to download the Plex database even though it establishes a connection.

[2024-12-10 08:43:30,879] [imagemaid.py:389] [ERROR] | Metadata Error: Database Download Failed Try Using Local Copy: (500) internal_server_error; (redacted)/diagnostics/databases <html><head><title>Internal Server Error</title></head><body><h1>500 Internal Server Error</h1></body></html> |

Attaching screenshots of:

  • Plex Docker install location
  • ImageMaid Container Configuration
  • env
  • ImageMaid log

Using the same Plex token that Kometa is using and Kometa runs fine.

image.png image.png image.png 📎 message.txt
humble sluiceBOT
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Welcome @latent vortex!

Someone from <@&938443185347244033> will assist when they're available.

Including meta.log from the beginning is a huge help. Type !logs for more information.

After attaching your log, do not forget to hit the green check boxes when prompted by our bot.

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humble sluiceBOT
hoary void
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Something's exploding inside Plex. I'd start with the Plex log to see if there's anything interesting in there.

latent vortex
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Thanks. I'll take a look there.

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Just went into the Plex Settings > Manage > Troubleshooting and both Download Logs and Download Database fail with 500 internal server error. Thanks for pointing me in the right direction @hoary void.