plexapi.exceptions.BadRequest: (500) internal_server_error | Kometa | Page 1

keen galleon Oct 21, 2024, 8:04 PM

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lucid etherBOT Oct 21, 2024, 8:04 PM

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Welcome @keen galleon!

It looks like you have not yet completed the id:customize section of our Discord server, this will allow us to help you quicker.

Someone from <@&938443185347244033> will assist when they're available.

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lucid etherBOT Oct 21, 2024, 8:04 PM

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lucid ether You can press the "Close Post" button above or type `/close` at any time to clos...

ebon sedge Oct 21, 2024, 8:05 PM

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Please attach the log, not screenshots.

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Based on that first screenshot there might be an image that's too big.

keen galleon Oct 21, 2024, 8:12 PM

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📎 meta.log

lucid etherBOT Oct 21, 2024, 8:12 PM

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📝 If you want to review this again, reogal:
:one: Right-click (or long press with phone) on the message that contains the log
:two: Select: Copy Message Link
:three: Use the command: /logscan <message_link> or !logscan <message_link> and paste the value copied from the previous step where you see <message_link> 📝

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**Rec 08** - 💬💡️ **PLEX DB CACHE ADVICE**

💬💡️ PLEX DB CACHE ADVICE
Consider updating the Plex DB cache setting from 0.04 GB, to a value greater than 1 GB based on the total memory of 252.00 GB.
Setting db_cache: 1024 within the plex settings in your config.yml is effectively 1024MB which is 1GB. For more info on this setting: https://kometa.wiki/en/latest/config/plex#plex-attributes
NOTE:The number you choose can vary wildly based on a number of factors (such as the size and number of libraries, and the amount of files/operations/overlays that are being utilized).

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📎 parsed_meta.log_config_reogal.yml

ebon sedge Oct 21, 2024, 8:15 PM

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Not much to go on there. Everything's going along fine for the most part then Plex starts returning internal errors as soon as Kometa attempts to set a new overlaid image on a thing.

keen galleon Oct 21, 2024, 8:16 PM

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Yeah, and the url it's looking towards is redacted so I can't chase that down as a possible typo somewhere
At least not easily

ebon sedge Oct 21, 2024, 8:16 PM

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The log ends abruptly after 855 such errors.

keen galleon Oct 21, 2024, 8:16 PM

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I ended the run when I saw the errors

ebon sedge Oct 21, 2024, 8:17 PM

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url it's looking towards is redacted

That's the URL to the plex server that you provided in the config. If that were wrong it wouldn't have gotten that far.

keen galleon Oct 21, 2024, 8:19 PM

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fair enough,
usually when faced with a descriptive error like "it could be anything we don't have a method of categorizing" I like to start at something known good

ebon sedge Oct 21, 2024, 8:29 PM

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What this shows:

|   File "(redacted)/Kometa/modules/plex.py", line 818, in upload_poster
|     item.uploadPoster(filepath=image)

That's Kometa code calling the PlexAPI library making a request to set the poster on a thing.

Everything below here is in the PlexAPI library; if this request that generates the 500 was going to anything but a real Plex server, we would have never gotten here in the first place, and in any case it would be an entirely different error:

|   File "(redacted)/Kometa/kometa-venv/lib/python3.11/site-packages/plexapi/mixins.py", line 455, in uploadPoster
|     self._server.query(key, method=self._server._session.post, data=data)
|   File "(redacted)/Kometa/kometa-venv/lib/python3.11/site-packages/plexapi/server.py", line 769, in query
|     raise BadRequest(message)
| plexapi.exceptions.BadRequest: (500) internal_server_error; (redacted)/library/metadata/1455/posters <html><head><title>Internal Server Error</title></head><body><h1>500 Internal Server Error</h1></body></html>
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|     Overlay Error: (500) internal_server_error; (redacted)/library/metadata/1455/posters <html><head><title>Internal Server Error</title></head><body><h1>500 Internal Server Error</h1></body></html>
|   Overlays Attempted on Can of Worms: Overlay File (0) 480P

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This:

File "(redacted)/Kometa/modules/plex.py"

Has me thinking there's something weird in the way you have this set up. There shouldn't be anything that Kometa redacts in that file path.

keen galleon Oct 21, 2024, 8:33 PM

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Yeah, I redacted it before uploading

ebon sedge Oct 21, 2024, 8:34 PM

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Ah, so you took out /path/with/my/real/name or something

keen galleon Oct 21, 2024, 8:34 PM

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Yeah, just a find and replace

ebon sedge Oct 21, 2024, 8:34 PM

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There is one other issue in the Radarr config:

| Invalid Root Folder: '(redacted)/Movies/' Options: [[1:(redacted)/Movies]]

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Not related to this problem, but Radarr isn't going to work.

keen galleon Oct 21, 2024, 8:35 PM

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Yeah, caught up in the same find and replace

ebon sedge Oct 21, 2024, 8:36 PM

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The error has nothing to do with the find and replace.

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You're telling Kometa to use a root folder of:

/this/doesnt/matter/Movies/

And Radarr doesn't have any such root folder defined. It has:

/this/doesnt/matter/Movies

Those are not the same

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BTW,. if you're going to redact things yourself it's probably a good idea to use something other than (redacted) so it doesn't look like Kometa's redaction has gone rogue.

keen galleon Oct 21, 2024, 8:39 PM

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I enjoy the visualization of devs fearful yet curious that part of their code has gone rogue

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Following the url command structure that plex publishes, I can bring up the xml file that kometa is attempting to access

ebon sedge Oct 21, 2024, 8:52 PM

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Kometa isn't attempting to access an XML file. It's attempting to upload an image to Plex. And during that attempt, something inside Plex explodes. Maybe it won't explode tomorrow, maybe it won't explode right now if you try it again.

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Maybe there's some database or other issue inside Plex such that any attempt to upload an image will cause the explosion. There's no way for us to tell.

keen galleon Oct 21, 2024, 8:53 PM

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I upped the db-cache that Luma recommended and fixed the radarr directory.
It takes a while to get to where it fails

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But when I put that string in the browser, I am greeted with an xml file

ebon sedge Oct 21, 2024, 8:55 PM

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Sure, a GET request from a browser will return the XML for the item. What's happening when Kometa makes this attempt to set the art is a POST request to the same URL with an image payload.

keen galleon Oct 21, 2024, 9:02 PM

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Right, I get that.
I'm just trying to verify what I can to attempt to narrow down what it could be

ebon sedge Oct 21, 2024, 9:03 PM

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I'd start with the Plex log, since whatever's happening is entirely internal to Plex.

keen galleon Oct 21, 2024, 9:18 PM

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I don't think this is an issue with the POST request
I think it's an issue with the GET request that follows to verify the POST was successful

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I think I have it narrowed down to a permissions issue, and after I can verify I'll post a resolution for posterity

ebon sedge Oct 21, 2024, 9:29 PM

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Based on that cropped screenshot it seems to be pretty clearly a disk or permissions issue saving the file on the plex server.

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Not sure why the GET would be implicated by that.

keen galleon Oct 21, 2024, 9:30 PM

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Yup, Permissions issue.

The previous bundles in /var/lib/plexmediaserver/Library/Application Support/Plex Media Server...(37 more layers of directories) had the incorrect owner:group so plex didn't have permission to touch them.
New files were going in with the correct owner:group, so it wasn't causing an issue except when trying to update.

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You POST to put a thing there, you GET to verify it went there

ebon sedge Oct 21, 2024, 9:31 PM

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Sure, but your cropped screenshot shows the error in "SafelyWriteFile" which doesn't seem like a "verify it got there" thing, it seems more like a "put it there in the first place" thing.

keen galleon Oct 21, 2024, 9:32 PM

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Sure, but the asset upload with 103600 bytes says the post got there

#plexapi.exceptions.BadRequest: (500) internal_server_error