Rotten Tomatoes not showing in posters | Kometa | Page 1

sonic bronze Apr 9, 2024, 11:22 AM

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opaque orioleBOT Apr 9, 2024, 11:22 AM

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Welcome @sonic bronze!

Someone from <@&938443185347244033> will assist when they're available.

Including the meta.log from the beginning is a huge help, type !logs for more information.

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You can press the "Close Post" button above or type /close at any time to close this post.

opaque orioleBOT Apr 9, 2024, 11:22 AM

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opaque oriole You can press the "Close Post" button above or type `/close` at any time to clos...

lean sedge Apr 9, 2024, 11:23 AM

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need the log

sonic bronze Apr 9, 2024, 11:25 AM

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sorry which log in particular? there are like 6 or 7

patent zephyrBOT Apr 9, 2024, 11:43 AM

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Providing Log Files

1: Go to your config folder

2: Go into the logs folder

3: Look for meta.log (not meta.1.log etc)

4: Drag it in the Discord thread - the whole thing, DO NOT EDIT IT

5: Still confused? ¯\(ツ)/¯

Log file too big? USE PASTEBIN or ZIP THE FILE

sonic bronze Apr 9, 2024, 11:43 AM

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📎 meta.log

opaque orioleBOT Apr 9, 2024, 11:43 AM

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📝 If you want to review this again, theasset_:
:one: Right-click (or long press with phone) on the message that contains the log
:two: Select: Copy Message Link
:three: Use the command: /logscan <message_link> or !logscan <message_link> and paste the value copied from the previous step where you see <message_link> 📝

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**User Info**

Author of Linked Message: cyberman
Person who Invoked the Command: cyberman
File Name: meta.log

Table of Contents:
Page 01: User Info
Page 02: PMM Info
Page 03: PMM Summary Info
Page 04: PMM Config.yml YAML Validation ✅
Page 05: Plex Configuration - Section 1
Page 06: Plex Configuration - Section 2
Page 07: Plex Configuration - Section 3
Page 08: Rec 01 - ❌ ANIDB AUTH ERRORS
Page 09: Rec 02 - ❌🔒 BLANK API KEY ERROR
Page 10: Rec 03 - ❌ [ERROR]
Page 11: Rec 04 - ❌ MY ANIME LIST CONNECTION ERROR
Page 12: Rec 05 - ❌ METADATA ATTRIBUTE ERRORS
Page 13: Rec 06 - ❌ METADATA LOAD ERRORS
Page 14: Rec 07 - ❌ PLAYLIST ERROR
Page 15: Rec 08 - ❌⏰ PMM SCHEDULED TIME CONFLICT
Page 16: Rec 09 - ⚠️ [WARNING]
Page 17: Rec 10 - ⚠️ NO ITEMS FOUND IN PLEX
Page 18: Rec 11 - ⚠️ LEGACY SCHEMA DETECTED
Page 19: Rec 12 - ⚠️ PLEX REGEX ERROR
Page 20: Rec 13 - 💬 CONVERT WARNING
Page 21: Rec 14 - 💬💡️ PLEX DB CACHE ADVICE

sonic bronze Apr 9, 2024, 11:46 AM

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Not sure what the bot is asking me to do.

sonic bronze Apr 9, 2024, 12:32 PM

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Just wanted to follow up on this.

slate spoke Apr 9, 2024, 1:06 PM

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Everyone here is volunteering their time. Have some patience.

sonic bronze Apr 9, 2024, 1:10 PM

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Apologies, cheers

dense sapphire Apr 9, 2024, 1:30 PM

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you need to read up on how ratings work, because you are telling pmm to grab whatever is in the box without updating them in an operations task

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https://metamanager.wiki/en/latest/pmm/guides/ratings/#plex-meta-manager-ratings-explained

Plex Ratings Explained - Plex Meta Manager Wiki

Plex Meta Manager is an open-source python project allowing you to unlock the potential of your media server.

sonic bronze Apr 9, 2024, 1:43 PM

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I don't want to update the Plex ratings.. I am only asking about the 'ratings' banner on the vid poster

lean sedge Apr 9, 2024, 1:44 PM

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sonic bronze I don't want to update the Plex ratings.. I am only asking about the 'ratings' b...

i don't think you understand what Antwan is saying

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you are saying to PMM:

"for rating spot 1 take the user rating and put the Rotten Tomatoes image next to it"

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but the user rating is empty

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because you aren't telling PMM to put the rotten tomatoes rating into the user rating field within Plex

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You should read the link Antwan pointed you to

sonic bronze Apr 9, 2024, 1:45 PM

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Ah I get it now... soz.

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I wanted to just get it straight from RT. I will read the link then thx in advance then to @dense sapphire

slate spoke Apr 9, 2024, 1:47 PM

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There is a change in nightly that allows getting it straight from RT [well, via mdblist] without setting the value in Plex, but that change is not yet incorporated into the defaults.

sonic bronze Apr 9, 2024, 1:48 PM

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Gotcha, cheers @slate spoke

sonic bronze Apr 9, 2024, 2:30 PM

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OK. Just finished this page linked.

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Am I right in saying that PMM can only give 3 scores and these scores are only taken from Plex?

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but these scores can be updated by me?

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as in they are not pulled from the actual site correct?

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also I have seen rt_tomato and rt_score mentioned in the same context. which one is the correct one?

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Do I have to add in the line reapply_overlays or does config just do this all the time automatically?

dense sapphire Apr 9, 2024, 2:36 PM

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Do not use reapply overlays, really not needed ever

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The three scores are updated during operations IF you have them setup

slate spoke Apr 9, 2024, 2:45 PM

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An item in Plex has three ratings. You can use whatever values Plex puts there on overlays if you wish. If you want to use values that Plex does not support, or use ratings in combinations that Plex does not support [imdb, rt, tmdb at the same time], or update ratings at a different cadence than whenever Plex does it, you need to use operations OR use the new method in nightly to take them direct from the site.

sonic bronze Apr 9, 2024, 2:49 PM

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righto

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Can these update plex pages that don't use Plex Movie?

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as in a different agent?

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also I have seen rt_tomato and rt_score mentioned in the same context. which one is the correct one?

slate spoke Apr 9, 2024, 2:50 PM

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What is "these"? The ratings operations? Maybe not, since PMM has to be able to identify the things in order to ask the sourcefor a rating.

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rt_score is only listed in that ratings article, so I suspect it is deprecated and rt_tomato is current.

sonic bronze Apr 9, 2024, 2:54 PM

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sorry the rating 1 etc

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say on a library that I use a different agent for, would these be able to show rt or will it be ignored?

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thx for the clarification about rt_score

slate spoke Apr 9, 2024, 3:09 PM

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sonic bronze say on a library that I use a different agent for, would these be able to show r...

The agent doesn't matter directly for putting the overlay on the poster. All that matters is if there are numbers in the ratings fields.

If there is a number in the respective rating [critic/audience/user] on the item [however it got there], PMM will put it on the poster, formatted however you configure it.

    - pmm: ratings
      template_variables:
        rating1: user
        rating1_image: rt_tomato
        rating2: critic
        rating2_image: imdb

That will put whatever value is in the user rating [the stars] on the poster formatted as an RT score. Doesn't matter if you clicked the stars, or you had PMM set it to RT, or you had PMM set it to any other rating. This will put whatever value is there on the poster [or skip it if it's missing]
Same with the critic rating. Whatever is in the critic rating will be put on the poster formatted as IMDB. It may not be an IMDB rating. Maybe it's an RT rating put there by Plex. Doesn't matter. This config says "put that value on the poster and format it as if it's IMDB"

If you want PMM to set those values, PMM will need to be able to identify the item in order to retrieve the value.

If you use the new setup in nightly, which skips setting ratings in Plex, PMM still needs to be able to identify the thing in order to retrieve the rating.

sonic bronze Apr 9, 2024, 3:19 PM

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thanks so much @slate spoke for the in-depth note.

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Much Appreciated

slate spoke Apr 9, 2024, 3:21 PM

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The new method in nightly will make this a bit more straightforward.

sonic bronze Apr 9, 2024, 3:30 PM

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Thanks @slate spoke I just noticed as well that tvshows uses TMDB in plex.

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where does that rating come from?

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is that critic or audience?

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also none of the updated IMDB ratings have a ?.? next to them meaning for example a movie or tv shows at 6.4 only shows up as 6.0 is that correct?

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also not sure if a bug or not but in 'home' view on plex the ratings on the posters for tv shows are not shown at all.

slate spoke Apr 9, 2024, 3:57 PM

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I don't understand these questions. A rating doesn't "come from" critic or audience. This rating comes from tmdb, and is stored in audience or critic. I'm not sure which, but I suspect audience. Simple enough to test.

I'm not sure what you are talking about with the "?.?" IMDB thing, but depending on formatting you're requesting and what display you're talking about 6.4 might show up as 6.0. You have given us nothign to go on so ¯_(ツ)_/¯

Most likely what you're seeing with the home screen thing is a season poster without ratings on it, since Plex uses the same show poster in every display context. It doesn't show a differnet poster on the home screen compared to the library or whatever. Again, not much to go on.

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I suspect audience since that score is shown on TMDB as a "user score"

sonic bronze Apr 9, 2024, 4:01 PM

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that answers it. thx..

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so the 6.4 thing.. I mean that if on the IMDB site says 6.4 and I instruct PMM to update from that score I still get a 6.0 on the poster.. hopefully that makes more sense

slate spoke Apr 9, 2024, 4:04 PM

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sonic bronze so the 6.4 thing.. I mean that if on the IMDB site says 6.4 and I instruct PMM t...

You're not providing logs or configs so there's not much I can offer. What ratings are set on the item? Are you updating the ratings using operations? If so, from what source? There is no direct connection between IMDB and the overlay if you are using the default overlays, so the difference could be in any of a few levels.

sonic bronze Apr 9, 2024, 4:05 PM

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I'll send logs now...

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Hopefully you can see the bug I mean with the home screen. It is def not the season image but the show image.

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in the library it shows OK. on home screen it doesnt show

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sending lgos

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📎 meta.log

opaque orioleBOT Apr 9, 2024, 4:06 PM

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📝 If you want to review this again, theasset_:
:one: Right-click (or long press with phone) on the message that contains the log
:two: Select: Copy Message Link
:three: Use the command: /logscan <message_link> or !logscan <message_link> and paste the value copied from the previous step where you see <message_link> 📝

slate spoke Apr 9, 2024, 4:07 PM

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sonic bronze Hopefully you can see the bug I mean with the home screen. It is def not the sea...

I've never seen that. Please provide screenshots

sonic bronze Apr 9, 2024, 4:08 PM

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slate spoke Apr 9, 2024, 4:08 PM

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What is the item with the 6.4/6.0 issue? Can you provide a screenshot of hte ratings on the item as shown in Plex?

sonic bronze Apr 9, 2024, 4:08 PM

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slate spoke Apr 9, 2024, 4:09 PM

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That's a single episode image, not the show image. What client?

sonic bronze Apr 9, 2024, 4:09 PM

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web

slate spoke Apr 9, 2024, 4:10 PM

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And where is that on the home screen?

sonic bronze Apr 9, 2024, 4:10 PM

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in continue watching

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heres the other one now..

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continue watching and also recently added tv

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the other one not knox

slate spoke Apr 9, 2024, 4:15 PM

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What are the ratings in Plex?

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Here in the Plex UI:

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We've seen something like this once before:

[2024-04-10 01:38:48,017] [operations.py:114]         [INFO]     | Processing: 13/33 Knox Goes Away
[2024-04-10 01:38:48,025] [operations.py:728]         [INFO]     | Item Edits                      
                                                                 | Update User Rating (Batched) | 6.9
...
[2024-04-10 01:38:48,318] [operations.py:904]         [INFO]     | Batch User Rating Update (15/3): 2 Movies updated to 6.9
...
                                                                 | Knox Goes Away
[2024-04-10 01:39:52,497] [overlays.py:520]           [INFO]     |   Overlay Update Not Needed

PMM sets the rating, Plex says it went fine with no errors, but actually behind the scenes Plex doesn't update the rating.

In that case I believe it was an issue in the Plex DB.

sonic bronze Apr 9, 2024, 4:33 PM

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Ah OK. so then it is Plex that is rounding it down. Thanks for looking into that.

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Also it seems to be just Plex web having me that bug. All of my other clients show the ratings banners fine.

slate spoke Apr 9, 2024, 4:43 PM

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sonic bronze Ah OK. so then it is Plex that is rounding it down. Thanks for looking into that...

To be clear, Plex isn't "rounding it down"; it's just not accepting the ratings change.

slate spoke Apr 9, 2024, 5:56 PM

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The poster is probably a caching issue:

sonic bronze Apr 10, 2024, 10:41 AM

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I think you're right about the poster. I just checked a few times today and it seems OK now.

dense sapphire Apr 10, 2024, 1:11 PM

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This closed?

#Rotten Tomatoes not showing in posters