#PMM adding 'blank' season posters with Metadata

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untold grove
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I'm attempting to move my custom 'One Piece Kai' (one pace, dubbed) metadata out of Plex itself and into PMM, just in case I need to restore it from any point. I have summaries and things working well at the moment, however it seems to be having issues applying Season Posters to the actual seasons - going so far as to 'blank' them out.
Each poster was hand-set in plex with each link included in the config. Once the config was run, each season poster just turned Blank. I attempted to reset and reapply them, but even after changing season posters, it didn't recognize that the season poster needed updating.

signal totemBOT
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Welcome @untold grove!

Someone from <@&938443185347244033> will assist when they're available.

Including the meta.log from the beginning is a huge help, type !logs for more information.

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You can press the "Close Post" button above or type /close at any time to close this post.

celest spindle
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I'm having the same issue... but i'm just running the built-in configs within pmm....

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libraries: Movies: library_type: movie metadata_path: - pmm: basic template_variables: in_the_last_released: 30 in_the_last_episodes: 7 - pmm: imdb template_variables: use_lowest: false - pmm: tmdb template_variables: collection_order: release use_airing: false use_air: false limit: 30 - pmm: flixpatrol template_variables: location: united_states time_window: last_month - pmm: universe template_variables: use_askew: false use_avp: false use_trek: false collection_order: release - pmm: genre template_variables: limit: 50 - pmm: seasonal template_variables: limit: 50 overlay_path: - remove_overlays: false - reapply_overlays: false - pmm: streaming template_variables: horizontal_align: center vertical_align: top vertical_offset: 15 horizontal_offset: 0

cursive ore
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Need a log of this happening, please.

celest spindle
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Of the run in pmm?

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This is just part of the errors... it continues to repeat itself just with different genres I believe... along with posters for collections not showing for collections. Metadata is fine for individual titles, so I know it's not the library itself...

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I'm running on macOS and have a local setup. I'm not using Docker or anything...

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Running on the master branch of pmm. I even tried the develop branch and experiencing the same thing...

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Just realized master and develop are caught up with each other...

cursive ore
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This is probably part of the [if not the entire] problem:

OSError: [Errno 24] Too many open files

PMM is trying to open a file and the OS is saying "no".

Probably the same thing is happening inside Plex when it tries to save the new art.

celest spindle
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I noticed that in the log, but couldn't figure out what that means or how to fix...

cursive ore
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It's nothing that PMM can affect. Step one would be googling that error.

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There's a max open files setting in the OS that you will need to increase, as I recall.

celest spindle
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I just found a fix for it...

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Now the remaining issue is like the OP, with collection posters being blank...

cursive ore
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I suspect that's related, since when you try to set a poster, Plex has to open a file to save that poster. I think it's getting the same error on that side, and therefore can't save the poster, so the poster gets set to nothing.

celest spindle
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Got it. I'll try to run pmm and see how it goes. These two issues didn't start until the most recent pmm update

cursive ore
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I'm assuming Plex is also running on this machine.

celest spindle
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It isn't... using an appbox

cursive ore
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OK, then not that, but if you don't want to provide a log all we can do is guess.

celest spindle
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I'm doing another run after doing the OS level fix

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I want to help as much as I can

untold grove
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And for reference, here is my log of the run last night when it 'successfully' set the posters, but I ended up with blank ones

signal totemBOT
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๐Ÿ“ If you want to review this again, use the command: /logscan message_link or !logscan message_link ๐Ÿ“

cursive ore
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As far as PMM can see, it's setting the poster with no error:

[INFO]     | Updating season 9 of One Pace...
[INFO]     | Detail: title updated to Whole Cake Island Arc
[INFO]     | Detail: summary updated to The Straw Hats reunite ...
[INFO]     | Season: 9 Details Update Successful
[DEBUG]    | 1 poster found:
[DEBUG]    | Method: url_poster Poster: https://www.themoviedb.org/t/p/w440_and_h660_face/59G8pVHbFqSuAQAitdK9CKGAZXX.jpg
[INFO]     | Detail: url_poster updated poster to [URL] https://www.themoviedb.org/t/p/w440_and_h660_face/59G8pVHbFqSuAQAitdK9CKGAZXX.jpg
[INFO]     | Season 9 of One Pace Details Update Complete

Which would seem to indicate that the problem is on the Plex side.

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This log line:

[INFO]     | Detail: url_poster updated poster to [URL] https://www.themoviedb.org/t/p/w440_and_h660_face/59G8pVHbFqSuAQAitdK9CKGAZXX.jpg

is generated right after the request has been made to Plex to assign the image, and had plex returned an error, there would have been an error in the log at that point.

untold grove
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Curious if its a similar issue that people have seen in the past on Plex's side, and know what may fix it

trim halo
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!logscan #1154266170191511582 message

signal totemBOT
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๐Ÿ“ Great! Let's start to review and make recommendations... ๐Ÿ“

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**PMM Recommendation 1**

โฐ PMM SCHEDULED TIME RECOMMENDATION:
PMM Scheduled start time: 3:00
Plex Scheduled Maintenance start time: 19:00
Plex Scheduled Maintenance end time: 7:00
Change PMM start time to 7:00, a time outside of Plex maintenance times. Currently, there is a 960 minute buffer before the next Plex maintenance at: 19:00. By changing PMM start time to 7:00, you will have a 12 hours buffer until the next Plex maintenance.

signal totemBOT
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๐Ÿ“ Great! Let's start to review and make recommendations... ๐Ÿ“

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๐Ÿ“ If you want to review this again:
:one: Right-click (or long press with phone) on the message that contains the log
:two: Select: Copy Message Link
:three: Use the command: /logscan <message_link> or !logscan <message_link> and paste the value copied from the previous step where you see <message_link> ๐Ÿ“

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**User Info**

Author of Linked Message: Agent531_C
Person who Invoked the Command: bullmoose
File Name: meta.log

Table of Contents

Page 01: User Info
Page 02: PMM Info
Page 03: PMM Config.yml YAML Validation
Page 04: Plex Configuration - Section 1
Page 05: Rec 01 - โฐ PMM SCHEDULED TIME
Page 06: Rec 02 - ๐Ÿ’ก๏ธPLEX DB CACHE ADVICE

trim halo
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@untold grove , is this ready to be closed?

untold grove
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Its not resolved, but since it doesnt seem theres much to be done, I suppose we can close it

trim halo
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Have you tried the latest nightly? Also not sure if you are on 1.32.7.* of Plex server. If so, downgrade to a version that is not 1.32.7.*

untold grove
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I havent tried the latest nightly, and I am on the latest plex version - so likely some form of that. Ill test some things out (or just wait it out)

remote knot
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@untold grove can this be closed or need anything else?

untold grove
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I hit the close button yesterday, so it should have been closed. But feel free to do so