#PMM stuck pulling incorrect poster.

1 messages · Page 1 of 1 (latest)

long merlin
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I have a media item that was originally incorrectly matched in Plex. The item is actually (https://www.themoviedb.org/movie/760741?language=en-US), but it was originally matched as (https://www.themoviedb.org/movie/800383?language=en-US). When I ran PMM, it pulled the poster and ratings for the incorrect movie. I went into Plex and fixed the match to the correct movie and reran PMM. PMM pulled the correct ratings from Plex, but did not update the actual poster. Is there a way to force PMM to regrab the correct poster?

The Movie Database
Beast

A recently widowed man and his two teenage daughters travel to a game reserve in South Africa. However, their journey of healing soon turns into a fight for survival when a bloodthirsty lion starts to stalk them.

The Movie Database
Beast

A former RAW officer, who is among the hostages in a mall taken over by terrorists, has to foil their plans and prevent the government from releasing a dreaded terrorist, who he had helped put in prison at great personal cost.

autumn brookBOT
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Welcome!

It looks like you have not yet completed #938455615741775902, this will allow us to help you quicker.

Someone from <@&938443185347244033> will assist when they're available.

Including the meta.log from the beginning is a huge help, type !logs for more information.

#

You can press the "Close Post" button above or type !close at any time to close this post.

autumn brookBOT
jaunty kiteBOT
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Understanding the Overlay label

When PMM applies an overlay, it attaches an Overlay label to the item so that it knows what has an Overlay and what does not. If you [or plex] changes the image, then PMM has no way of knowing this. The easiest way to force overlays to apply to a "new" image is to remove the Overlay label either before or after you chage the image.

Unfortunately, Plex does not display the labels attached to Seasons or Episodes, so we have to use collections to force a remove of these labels (we make sure the collection isn't actually built).

Removing Season Overlay Label
collections:
  Remove Overlay Labels:
    build_collection: false
    builder_level: season
    item_label.remove: Overlay
    plex_search:
      all:
        season_label: Overlay
        title:  NAME OF SHOW HERE
Removing Episode Overlay Label
collections:
  Remove Overlay Labels:
    build_collection: false
    builder_level: episode
    item_label.remove: Overlay
    plex_search:
      all:
        episode_label: Overlay
        title:  NAME OF SHOW HERE
Thanks for using Plex Meta Manager!
dreamy thorn
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The first paragraph there explains what you are likely seeing 🙂

long merlin
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ahh ok sounds like that might be the problem, i deleted the overlay tag in Plex an i am rerunning PMM

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all good. Had to remove overlay, change poster and reapply overlay but it worked. Thank you for your help.