#assets not being read for some season posters for TV

1 messages · Page 1 of 1 (latest)

onyx bronze
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I have season posters and title cards for a show with 11 seasons. The title cards all work, and seasons 1-9 posters applied correctly, but the files for s10 and s11 are not read. There is no difference in the naming format, it goes from Season01.png to Season11.png Is there a better way to name the files?

tribal schoonerBOT
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Welcome!

It looks like you have not yet completed #938455615741775902, this will allow us to help you quicker.

Someone from <@&938443185347244033> will assist when they're available.

Including the meta.log from the beginning is a huge help, type !logs for more information.

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You can press the "Close Post" button above or type !close at any time to close this post.

tribal schoonerBOT
onyx bronze
crystal oxide
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That should work; is there anything unusual about those seasons in Plex?

onyx bronze
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Nope

crystal oxide
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Can you provide a log of this happening?

remote dewBOT
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Providing Log Files

If you are not already in one, open a thread in #pmm-help

Find meta.log in config/logs/

Drag it in the Discord thread - the whole thing, DO NOT EDIT IT

Log file too big? USE PASTEBIN or ZIP THE FILE

Still confused? ¯\(ツ)/¯

Thanks for using Plex Meta Manager!
onyx bronze
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Search for shameless, I can see there are some errors but I cant follow the traceback to tell whats going on

crystal oxide
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Interesting, as soon as PMM starts on Season 10 of Shameless the connection to Plex goes haywire and aborts the whole thing:

[2023-04-26 15:33:13,495] [plex_meta_manager.py:566]  [CRITICAL] | ('Connection aborted.', ConnectionAbortedError(10053, 'An established connection was aborted by the software in your host machine', None, 10053, None)) |
crystal oxide
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Starting here:

image.png
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created /opt/pmm/config/assets/Shameless (US) (2011) {tvdb-161511}/poster.png:

image.png
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Created 11 Season posters:

image.png
worldly mountain
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You could maybe try dancing that show

remote dewBOT
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Plex Dance

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular items.

Before doing the plex dance, it is strongly recommended to stop prowlarr, tdarr, lidarr, sonarr, and radarr.

:one: Move the folders/files for the media to a location not scanned by Plex.
:two: Click the three dots next to the server name, or library name for just one library, on the left sidebar and click the "Scan Library Files".
:three: Click the same three dots > "Manage Library" > "Empty Trash".
:four: If applicable, click "More > " at the bottom of the sidebar and click the three dots next to the server name > "Manage Server" > "Clean Bundles".
:five: Move the folders/files back to your media folder.
:six: Click the three dots on the server or library and click the "Scan Library Files" again.

Once finished all of your plex dancing, it is recommended to:
Optimize DB

NOTE When performing a full library plex dance, create a "fakedir" in the folder with 0 media in it. At the end of the plex dance, you can remove those "fakedir" directories.

If you stopped tdarr, sonarr, radarr, lidarr, and prowlarr before starting the plex dance, you can restart them now.

Thanks for using Plex Meta Manager!
crystal oxide
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Just for completeness:

image.png
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Season 11:

image.png
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So there seems to be something funky with that show in your Plex library.

onyx bronze
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The issue was the image asset - Season10.png was over 10MB

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searching for "Connection aborted" in this server led me to a recent discussion mentioning it

sterile spade
onyx bronze
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@sterile spade it's in this channel if you scroll up

onyx bronze
sterile spade
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thanks