Does anyone know what might cause a No poster found error? | Kometa | Page 1

sacred kernel Nov 10, 2022, 2:12 AM

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I upgraded to v1.18.0 and switched my overlay config from git: PMM/overlays/ratings pmm: overlays/ratings and I started receiving some strange errors about "Overlay Error: No poster found" for random TV Shows.

| Overlay Error: Reset Failed |
| 11.22.63 | Overlay Error: No poster found |
| Overlay Error: Reset Failed |
| Andor | Overlay Error: No poster found |
| Better Call Saul | Overlays Applied: Rating1Top, Rating2Fresh |

I clearly have posters for them, but PMM thinks I don't, so they just show the poster with no overlays.

orchid nestBOT Nov 10, 2022, 2:12 AM

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Please complete #938455615741775902 and someone from the community or one of our <@&938443185347244033> members will respond when they're available.

Including the meta.log from the beginning is a huge help use !logs for more information.

sacred kernel Nov 10, 2022, 2:15 AM

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📎 message.txt

median pasture Nov 10, 2022, 3:02 AM

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pmm: ratings

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look at my config as an example or use the examples in the wiki

wise sableBOT Nov 10, 2022, 3:05 AM

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Upgrading PMM Defaults to 1.18.0

As part of 1.18.0, a few major changes have been made to the PMM Default files that will impact how you use them within your config.yml

Merged into ribbon: oscars, imdb_top_250, rt_cert_fresh, mc_must_see, commonsense_selection
Merged into resolution: resolution_standards & special_release
Renamed to language_count: audio_language

To transition from pre-1.18.0 versions to 1.18.0, you must do the following, or you will see errors in your log and previously working overlays will no longer be applied.

Upgrading to the ribbon PMM Default file
1) Remove any reference to these files in your config.yml:

- git: PMM/overlays/oscars
- git: PMM/overlays/imdb_top_250
- git: PMM/overlays/rt_cert_fresh
- git: PMM/overlays/mc_must_see
- git: PMM/overlays/commonsense_selection

2) Add a reference to this file (only once!)

- pmm: ribbon

As only one ribbon image can be placed at a time, the priority list is currently:
oscars (weight 40)
imdb (weight 30)
rotten (Weight 20)
metacritic (Weight 10)
common (Weight 5)

To alter these positions,you can use template variables, like so:

- pmm: ribbon
  template_variables:
    weight_common: 100 #Makes it first on the list
    weight_imdb: 90 #Makes it second on the list

Upgrading to the resolution PMM Default file
1) Remove any reference to these files in your config.yml:

- git: PMM/overlays/special_release
- git: PMM/resolution_standards

Upgrading from audio_language to the language_count PMM Default file
1) Remove any reference to these files in your config.yml:

- git: PMM/overlays/audio_language

2) Add a reference to this file

- pmm: language_count

sacred kernel Nov 10, 2022, 1:00 PM

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I switched it too pmm: ratings, but that didn't change anything. Select TV Shows still read:

| Overlay Error: Reset Failed |
| Andor | Overlay Error: No poster found |

remote pike Nov 10, 2022, 1:02 PM

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So the message means that pmm couldn’t find an original poster backed up for the item for whatever reason and also failed to grab the base plex poster not sure why does it effect your overlays or is the message just annoying?

sacred kernel Nov 10, 2022, 1:16 PM

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The ones that have this message get no overlays. It is just the plain poster.

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The ones that don't have this message look fine with the proper overlays.

oblique panther Nov 10, 2022, 1:21 PM

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What happens if you try changing the poster in Plex first?

sacred kernel Nov 10, 2022, 1:58 PM

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Changing the poster in Plex didn't affect anything. Same error.

| Overlay Error: Reset Failed |
| 11.22.63 | Overlay Error: No poster found |

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I will also note that I am getting this error on 95% of my movies.

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Here is a log including my movies library.

📎 message.txt

frail kelp Nov 10, 2022, 2:33 PM

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I had this issue on a tv show. I chalked it up to a random error. I just removed the show, cleaned and optimized, add led it back and all was good

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I realize that isn’t an ideal situation, but it worked for me

sacred kernel Nov 10, 2022, 2:35 PM

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Thanks for the info. Unfortunately that solution isn't viable for me. This is affecting almost 1400 items in my library.

frail kelp Nov 10, 2022, 2:36 PM

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Yeah. I realized that. That sucks. I wish I knew a way to help you, personally

tender slate Nov 10, 2022, 2:52 PM

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try optimize db in the plex server troubleshooting menu, and a restart of the server

sacred kernel Nov 10, 2022, 3:21 PM

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I ran optimize and cleaned bundles then rebooted the Plex container. I am rerunning pmm now. Will report back once done.

solar vessel Nov 10, 2022, 3:28 PM

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You could also try running PMM with trace logging if it continues and provide that log; it could be that there will be something useful in there.

wise sableBOT Nov 10, 2022, 3:30 PM

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Providing TRACE level Log Files

We require more low-level logs from your PMM run in order to be able to assist your further; we call these "trace logs" and they give us a more in-depth look at what is happening behind-the-scenes when PMM is running.

in order to get trace logs, you need to run PMM again using the --trace environment variable.

Once you have completed your run with Trace enabled, you can find your meta.log file within the logs folder of your Plex Meta Manager config folder [typically where you would find your config.yml]

Drag-and-drop your meta.log file directly into the Discord support thread. If the file is larger than 50mb, we suggest zipping it or uploading it to another file-sharing website.

Please DO NOT manually extract, copy and paste text from your log files directly into Discord as the formatting can be difficult to read and can often redact parts of the log file that are important for full context.

sacred kernel Nov 10, 2022, 3:30 PM

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Optimizing and cleaning bundles didn't change anything. Same results. I will run with trace now and share log shortly.

sacred kernel Nov 10, 2022, 3:48 PM

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Trace log.

📎 meta.log

remote pike Nov 10, 2022, 4:24 PM

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sacred kernel Trace log.

can you update to the latest nightly and get me another trace log?

sacred kernel Nov 10, 2022, 4:31 PM

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Running now.

sacred kernel Nov 10, 2022, 8:06 PM

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Trace logs on Nightly build.

📎 meta.log

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So what is interesting with the nightly build, is that the overlays worked, but the log still showed an error.

| Plex Error: Plex Poster Download Failed
| 11.22.63 | Overlays Applied: Rating1Fresh, Rating2Fresh

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Before nightly build, 11.22.63 had no overlays.

remote pike Nov 10, 2022, 8:25 PM

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sacred kernel So what is interesting with the nightly build, is that the overlays worked, but ...

so for some reason its failing to get a poster from plex hence the error

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now its properly falling back to tmdb

sacred kernel Nov 10, 2022, 8:27 PM

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Yes, I did notice that the 11.22.63 poster is different than the one I had custom chosen inside Plex. Let me try something.

sacred kernel Nov 10, 2022, 8:59 PM

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I thought maybe it could be a permissions error between my container volumes but it isn't. Not sure why it isn't able to retrieve the Plex poster.

sacred kernel Nov 11, 2022, 12:28 AM

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Yeah there is definitely an issue with accessing the Plex posters. I also noticed that the custom posters I set earlier in the logs for movies in collections are being reset to the IMDb poster as well. So I get overlays, but I am missing all of my custom posters.

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Something else I discovered is that if I remove_overlays: true only the movies that originally had errors actually get removed. I now have posters in Plex that I can't remove the overlays from.

remote pike Nov 11, 2022, 1:11 AM

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If you transition to using the PMM assets directory for your images it works a lot better

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But you’d have to download all the images

sacred kernel Nov 11, 2022, 1:12 AM

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How would I do that?

remote pike Nov 11, 2022, 1:13 AM

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https://metamanager.wiki/en/latest/home/guides/assets.html

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That explains how the directory needs to look for the assets

sacred kernel Nov 11, 2022, 1:15 AM

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Will PMM download the assets or will I have to go through and download images individually?

remote pike Nov 11, 2022, 1:15 AM

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It won’t download your images from plex

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But @solar vessel has a script for that

sacred kernel Nov 11, 2022, 1:21 AM

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Does anyone know if there is a tool that will reset all Plex posters? I can't undo a lot of my overlays now. Even running remove_overlays: true.

tender slate Nov 11, 2022, 1:24 AM

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https://github.com/chazlarson/Media-Scripts there is a script to download posters from plex, and also one to reset them to either plex default or tmdb default

GitHub

GitHub - chazlarson/Media-Scripts

Contribute to chazlarson/Media-Scripts development by creating an account on GitHub.

median pasture Nov 11, 2022, 1:35 AM

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sacred kernel Does anyone know if there is a tool that will reset all Plex posters? I can't un...

reset_overlays: tmdb

remote pike Nov 11, 2022, 1:36 AM

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median pasture `reset_overlays: tmdb`

No use the library operation

median pasture Nov 11, 2022, 1:36 AM

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or the chazlarson scripts as zaP pointed out

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oh?

sacred kernel Nov 11, 2022, 1:37 AM

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I tried mass_poster_update: tmdb but it didn't do anything.

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Some of the posters still have overlays on them.

median pasture Nov 11, 2022, 1:39 AM

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https://metamanager.wiki/en/nightly/config/operations.html#mass-poster-update

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ah so this is a new feature?

remote pike Nov 11, 2022, 1:40 AM

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Yea I threw it in like a week or so ago

remote pike Nov 11, 2022, 1:40 AM

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sacred kernel Some of the posters still have overlays on them.

Can you post your log

median pasture Nov 11, 2022, 1:41 AM

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when using this mass poster update... will it ignore the overlay_path items in your config.yml?

remote pike Nov 11, 2022, 1:42 AM

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Humm idk 🤷🏼‍♂️

median pasture Nov 11, 2022, 1:43 AM

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so is the idea to perform a -r -op when using this library operation?

sacred kernel Nov 11, 2022, 1:43 AM

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📎 meta.log

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That is with mass_poster_update: tmdb and all overlay_path details commented out.

remote pike Nov 11, 2022, 1:45 AM

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sacred kernel That is with `mass_poster_update: tmdb` and all `overlay_path` details commented...

I’m currently at Taco Bell so I’ll catch up on this later once I can check out the file

median pasture Nov 11, 2022, 1:45 AM

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Yo qiero Taco Bell.

sacred kernel Nov 11, 2022, 1:45 AM

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Enjoy your crunchwrap.

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It looks like it tried to run, but errored out on the first show in the library but there seems to be an exception in the codebase.

 Loading All Shows from Library: TV Shows
 Loaded 142 Shows

 Processing: 1/142 11.22.63
 Traceback (most recent call last):
   File "//plex_meta_manager.py", line 548, in run_libraries
     run_operations_and_overlays()
   File "//plex_meta_manager.py", line 511, in run_operations_and_overlays
     library_status[library.name]["Library Operations"] = library.Operations.run_operations()
   File "/modules/operations.py", line 480, in run_operations
     logger.infd(f"Poster | Reset from {poster_location}")
 AttributeError: 'MyLogger' object has no attribute 'infd'

 'MyLogger' object has no attribute 'infd'

remote pike Nov 11, 2022, 3:57 AM

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ok that above error is fixed in the latest nightly

median pasture Nov 11, 2022, 5:02 AM

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📎 meta.log

remote pike Nov 11, 2022, 7:02 AM

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yea you didnt grab the new version

median pasture Nov 11, 2022, 7:06 AM

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Did not see a notification. But yeah I guess not

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here ya go. cheers

📎 meta.log

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New error…

sacred kernel Nov 11, 2022, 11:36 AM

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My log from the latest nightly build. It is a SQLite error. Interesting. cursor.execute("INSERT OR IGNORE INTO mdb_data3(key_id) VALUES(?)", (key_id,)) sqlite3.OperationalError: no such table: mdb_data3

📎 meta.log

oblique panther Nov 11, 2022, 11:36 AM

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I have submitted a fix for this, I am just waiting on Sohjiro to review/merge it

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This issue only exists in the nightly branch from what I can see

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So you can switch to develop if you want.

sacred kernel Nov 11, 2022, 11:39 AM

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If I switch back to "develop", I get the earlier error 'MyLogger' object has no attribute 'infd'. Let us know once merged and I will test again.

oblique panther Nov 11, 2022, 11:39 AM

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No problem 🙂

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I'm going to close this thread as it is a duplicate of #1040566202369581108

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I'll tag you in there so you can follow there

sacred kernel Nov 11, 2022, 11:48 AM

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I would like to keep this thread open because the mylogger issue isn't the source of my problem. It is just something that appeared when we tried to test on the nightly branch. My original issue is still occurring.

oblique panther Nov 11, 2022, 11:51 AM

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Ah ok 🙂

oblique panther Nov 11, 2022, 1:41 PM

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FYI the nightly error is now resolved

sacred kernel Nov 11, 2022, 3:41 PM

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Thank you. I am testing things now.

sacred kernel Nov 11, 2022, 4:05 PM

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Ok, so the latest nightly build resolved the "SQLite" and "MyLogger" issues. It allowed me to successfully reset all posters mass_poster_update: tmdb even the ones that would not reset previously.

I ran the script twice. Once with mass_poster_update: tmdb turned on and all overlays turned off. This worked and all posters were reset correctly.

I then ran it a second time with mass_poster_update: tmdb turned off and all overlays turned back on. The "Plex Error: Plex Poster Download Failed" errors are still occurring and the posters are being pulled from tmdb and having the overlays applied to those posters instead of the Plex poster. I can tell this, because the custom posters I add during collection setup earlier in the script are being set correctly, but then are being replaced with the tmdb poster and the overlays. Attached is the trace log for this run where you can still see the 1200+ errors.

📎 meta.log

remote pike Nov 11, 2022, 4:12 PM

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can you do the plex dance on one of the effected items and then see if it still has a poster failed to download

sacred kernel Nov 11, 2022, 4:19 PM

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So I just ran another test and actually confirmed that my custom posters are actually not applying at all. You can see on line 2220 in the above trace log that it detects that I have a custom poster for tt0088763, "poster update not needed" which is not true.

sacred kernel Nov 11, 2022, 4:20 PM

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remote pike can you do the plex dance on one of the effected items and then see if it still ...

How do I do that? I have never done a Plex dance let alone on a single item.

wise sableBOT Nov 11, 2022, 4:21 PM

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Plex Dance

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular items.

Before doing the plex dance, it is strongly recommended to stop prowlarr, tdarr, lidarr, sonarr, and radarr.

:one: Move the folders/files for the media to a location not scanned by Plex.
:two: Click the three dots next to the server name, or library name for just one library, on the left sidebar and click the "Scan Library Files".
:three: Click the same three dots > "Manage Library" > "Empty Trash".
:four: If applicable, click "More > " at the bottom of the sidebar and click the three dots next to the server name > "Manage Server" > "Clean Bundles".
:five: Move the folders/files back to your media folder.
:six: Click the three dots on the server or library and click the "Scan Library Files" again.

Once finished all of your plex dancing, it is recommended to:
Optimize DB

NOTE When performing a full library plex dance, create a "fakedir" in the folder with 0 media in it. At the end of the plex dance, you can remove those "fakedir" directories.

If you stopped tdarr, sonarr, radarr, lidarr, and prowlarr before starting the plex dance, you can restart them now.

sacred kernel Nov 11, 2022, 5:00 PM

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Ok, so I did the Plex dance on 2 movies. One, which doesn't use a customer poster and one that does use a custom poster set in my collections config. The dance went smooth with no issues. I then ran the script and watched closely.

Here are my findings:

The non-custom movie poster received the overlays with no issue. The Plex Error: Plex Poster Download Failed error is gone for this movie.

OLD LOG:
Plex Error: Plex Poster Download Failed
10 Things I Hate About You | Overlays Applied: Rating1Fresh, Rating2Fresh

NEW LOG:
10 Things I Hate About You | Overlays Applied: Rating1Fresh, Rating2Fresh

For the one with the custom movie poster, the custom poster was applied successfully (failed previously) and the overlay was applied over the customer poster.

OLD LOG:
Movie: tt10665342 Details Update Not Needed
1 poster found:
Method: file_poster Poster: /config/assets/movie-posters/Halloween Ends (2022).png
Detail: poster update not needed
...
Halloween Ends | Overlays Applied: Rating1Rotten, Rating2Rotten

NEW LOG:
Movie: tt10665342 Details Update Not Needed
1 poster found:
Method: file_poster Poster: /config/assets/movie-posters/Halloween Ends (2022).png
Detail: file_poster updated poster to [File] /config/assets/movie-posters/Halloween Ends (2022).png
...
Halloween Ends | Overlays Applied: Rating1Rotten, Rating2Rotten

So the Plex Dance appears to have fixed things. The latest trace log is attached.

Now the question is, do I have to do the dance on all media? If yes, is it possible backup and restore my watched statuses and added dates for individuals who I share my Plex with?

📎 meta.log

remote pike Nov 11, 2022, 5:02 PM

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outside of a plex dance i have no way to fix this error and there is a way to backup and restore my watched statuses and added dates for individuals who I share my Plex with but not with PMM and i dont personally know how but i know it can be done

solar vessel Nov 11, 2022, 5:02 PM

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I have a script that will backup and restore watched status. I don't know of a way to do that with date added. This is not to say that facility doesn't exist.

sacred kernel Nov 11, 2022, 5:23 PM

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solar vessel I have a script that will backup and restore watched status. I don't know of a ...

Can you link me to the script for watched status backup?

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Also, while I have everyones attention does anyone know if it is possible to not use the "250" IMDb image with the default ratings overlay? I want to just use the standard "IMDb" logo regardless of Top 250 or not.

solar vessel Nov 11, 2022, 5:39 PM

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sacred kernel Can you link me to the script for watched status backup?

https://github.com/chazlarson/Media-Scripts

sacred kernel Nov 11, 2022, 7:29 PM

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@solar vessel I just tried running your grab-all-status.py script and it got to the third user and errored out Unable to find user {username}.

solar vessel Nov 11, 2022, 7:31 PM

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Well, maybe some edge case there; I just ask plex for a list of account names and iterate through them.

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Is that a managed user? I don't have any, so that hasn't seen any testing.

sacred kernel Nov 11, 2022, 7:32 PM

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Does it do them in alphabetical order? Trying to determine who it might be. I do have managed users.

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Can I DM you? I am a dev and can tweak the script.

solar vessel Nov 11, 2022, 7:36 PM

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It goes through them in whatever order plex hands them back in:

account = plex.myPlexAccount()
all_users = account.users()
...
for plex_user in all_users:
    user_acct = account.user(plex_user.username)

I imagine it's failing there if you're not seeing the header with the username.

solar vessel Nov 11, 2022, 7:36 PM

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sacred kernel Can I DM you? I am a dev and can tweak the script.

Sure.

sacred kernel Nov 11, 2022, 7:37 PM

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Friend request sent. Don't want to gum up the PMM support channel with this.

solar vessel Nov 11, 2022, 7:38 PM

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no need for the friend request; you can just send a DM.

sacred kernel Nov 11, 2022, 7:40 PM

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It says you aren't accepting DM's from non-friends.

solar vessel Nov 11, 2022, 7:41 PM

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Hm. I was dming with someone this morning who I don't think was a friend. Oh well, accepted.

sage karma Nov 12, 2022, 4:57 AM

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@sacred kernel what was the resolution to the | Overlay Error: Reset Failed | Overlay Error: No poster found | issue? this was a long thread and I'm not sure what the actual solution is

sacred kernel Nov 12, 2022, 12:19 PM

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sage karma <@409720319591317504> what was the resolution to the `| Overlay Error: Reset Fai...

Unfortunately no real resolution. I am having to Plex Dance my whole collection.

sage karma Nov 12, 2022, 3:49 PM

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yea, that's what I ended up doing. but plex dance didn't work as described. After I moved the data out from the folder, it was still hanging around in plex; I had to remove the folder from the library, then rescan to get everything cleared out, then add the real folder back, then add data back.

wise sableBOT Nov 12, 2022, 3:52 PM

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Plex Dance

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular items.

Before doing the plex dance, it is strongly recommended to stop prowlarr, tdarr, lidarr, sonarr, and radarr.

:one: Move the folders/files for the media to a location not scanned by Plex.
:two: Click the three dots next to the server name, or library name for just one library, on the left sidebar and click the "Scan Library Files".
:three: Click the same three dots > "Manage Library" > "Empty Trash".
:four: If applicable, click "More > " at the bottom of the sidebar and click the three dots next to the server name > "Manage Server" > "Clean Bundles".
:five: Move the folders/files back to your media folder.
:six: Click the three dots on the server or library and click the "Scan Library Files" again.

Once finished all of your plex dancing, it is recommended to:
Optimize DB

NOTE When performing a full library plex dance, create a "fakedir" in the folder with 0 media in it. At the end of the plex dance, you can remove those "fakedir" directories.

If you stopped tdarr, sonarr, radarr, lidarr, and prowlarr before starting the plex dance, you can restart them now.

remote pike Nov 12, 2022, 3:52 PM

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Steps 3 and 4 are important

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or else plex will hold on to the bad items

median pasture Nov 13, 2022, 12:10 AM

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If you are on Unraid or Unix, check out the plexdance.sh script on m’y GitHub. Helps automate all this… and does some extra checks

sage karma Nov 13, 2022, 1:44 AM

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I did step 3 but plex still had the bad items. not sure if I did 4 though, so might have been my fault. appreciate the follow up!

sacred kernel Nov 13, 2022, 1:49 AM

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Tonight I completed the Plex Dance on both my Movies and TV Shows libraries. After doing this, all of my "No poster found" errors are gone, so I am officially closing this thread.

#Does anyone know what might cause a No poster found error?