When I tried to log in to the game today, it asked for my age and gender, which I'd set a long time ago (from the very beginning, almost 11 years ago), and it changed my username to gold0029:c74467. I don't know what happened, but it restarted the entire game from scratch. I want to access my original account, gold0029:f5cc. Can you tell me the steps to follow to recover my initial account? If that's not possible, could you recover it for me so I can play?
#Recover my account
vestal leaf
unborn hatch
When I tried to log in to the game today, it asked for my age and gender, which ...
You need to contact Customer Care to get your account back, either inside the game (click on the ⚙️ icon) or the web form and provide them all the info you have of your account.
Be prepared to send them a proof of your age.
hybrid plover
Didn't you connect your account to anything? (like GL club)
vestal leaf
Didn't you connect your account to anything? (like GL club)
This not works
bold socket
I guess this was a good advice. I‘ve seen you writing in the Spanish chat too and this was the way to go