Ascendtion glitch

[hoary marsh]

ID: gold0029:91d0cd
Bought Atlast for 300 gems
didnt have time to hatch him, meaning he stayed in my inventory
Ascended some dragons (including a clay dragon)
Found out ascendtion works for inventory dragons too. Atlas was not a duplicate. i dont understand why it would include unhatched dragons, let alone unhatched NON-DUPLICATE dragons

aaand thats how i lost 300 gems. great.

[cobalt smelt]

If you haven't done so, you could write to Customer Care for recovering your dragon. #customer-care .

[hoary marsh]

alright thanks

[civic mountain]

Also double check your current inventory. One of the odder (and more irritating) long-time bugs is that the normal dragon and the boss version don't always register correctly.

[hoary marsh]

i wrote to custom care and haven't received an answer in almost a month now

ill make a ticket for it

[cobalt smelt]

That's too long. My guess is they've responded and closed your ticket. You can check the status of your ticket in #tickets-status-check . If you're on Windows we recommend using the manual link https://gameloft.helpshift.com/a/dragon-mania-legends/?p=all so you get an email. You can read more about it here #customer-care .

[hoary marsh]

i made the ticket today, i havent received any emails or any news yet

[cobalt smelt]

It's okay. Do you have the conversation ID?

[hoary marsh]

i do

[cobalt smelt]

That's good. Can you confirm if you are on Windows?

[hoary marsh]

im on a windows pc but i play the game on android

[cobalt smelt]

Hmmn. Hang on to your ticket ID for now. Let's wait for more instructions from @civic mountain. I'm no expert to advise you on how to proceed further. For now, hang on to your ticket ID until you are advised from someone more knowledgeable so you have the best information possible. Hang in there.

[hoary marsh]

aight 👍

[civic mountain]

Since you mention both Android and Windows, exactly how did you open the ticket?

• opened in-game on Android - you will see a notification ( ) on the when Customer Care responds. Open the chat to see the response or continue the conversation. Since it's the weekend, you probably won't get a response until Monday at the earliest but easily could take longer
• opened in-game on Windows - you will not get an email, you will get a notification in-game but won't be able to access the response. Windows in-game tickets require a native messaging/chat feature which Windows doesn't have (Teams doesn't qualify as many systems don't even load it, let along integrate it to the point of being "native"). I've complained about this but no change
• opened using the web support page link - check your inbox and junk/spam folders for an auto-reply email which will have your conversation ID at the bottom of the message (small text). Your entire conversation will be by email. As mentioned above, it's the weekend, so don't expect an immediate response

[hoary marsh]

oop its resolved, yay