Made a ticket to reatore my account more than a week ago and this is what i’ve got… You guys gotta be kidding
#Customer care
tawdry matrix
jovial marlin
Are you from Russia or Belarus?
tawdry matrix
Ukraine actually
jovial marlin
Then it's strange, the support should work for you. I have a thought they don't help accounts created in these countries even if you live in another (for example, my Ukrainian friend once asked support to recover an account for a Russian friend, but it didn't work). So, were you in Ukraine when creating your account? Where are you now actually? (i think position also make sense in this)
tawdry matrix
Yes, I was 100% in Ukraine, and I did donate not once from Ukrainian cards. I was in occupied territories for some time, but I wouldn’t believe that it has anything to do with that. I wrote this ticket from Lithuania, which is my current country.
And i did send them playstore receipts in Ukrainian tho
jovial marlin
Well, that's be very strange then. Maybe try to write them again after some time? Also, you mentioned you wanted to recover your account, didn't you connect it to something like Google play or GL club?
tawdry matrix
Well, that's be very strange then. Maybe try to write them again after some time...
It was connect with Facebook, unfortunately
tawdry matrix
Well, that's be very strange then. Maybe try to write them again after some time...
Thanks anyway, you were of more help than the support by far.
jovial marlin
It was connect with Facebook, unfortunately
Oof 
jovial marlin
Thanks anyway, you were of more help than the support by far.
Glad to help, hope you'll solve your problem 
split echo
When a ticket is opened in-game, it sends game and device info automatically. Is there anything that would suggest Russia is your location? Although you're now somewhere else, iOS and Android take their time shifting location data. You might have better luck opening a ticket through this link - https://gameloft.helpshift.com/hc/en/13-dragon-mania-legends/contact-us/?p=web
tawdry matrix
When a ticket is opened in-game, it sends game and device info automatically. Is...
Thanks, there’s really nothing I bought this phone a few weeks earlier and created a new Apple ID (I was an Android user before). I never used a VPN for the ticket.
tawdry matrix
It’s unfortunate that the game I once loved so much has such poor support. I wanted to play it again, but now I’ve completely lost interest because of the frustration with your support.
oak jewel