account

[fiery rover]

Hello, I want to know where my brother's account.
We can't find it and I don't know if there is a channel for that. I would love for someone to help me find it or find out if it has been deactivated.

[dusky fiber]

Please explain what happened

Like, your brother can't login into his account?

[fiery rover]

My brother had an account normally connected to Google Play but he wanted to reinstall it but he can't find it and I searched on the game, his account is no longer there

Wait

[dusky fiber]

?

[rough oracle]

I thought you wrote about discord

[dusky fiber]

Happens 🤭

[dusky fiber]

Can you try to reconnect his account through Social media option in Settings?

[fiery rover]

I tried but we can't find it.

[dusky fiber]

Is Google account the same one?

[fiery rover]

Same

I don’t have him in my friends list anymore and I can’t find him when I try to look for him.

Tu es francais

Ou tu peux le parler

[dusky fiber]

Nope, but I'm learning French

[fiery rover]

Ok

[dusky fiber]

anyways, about your brother's account, it seems to to be kinda lost, I think you need to write to Customer Care about it

[fiery rover]

Customer service is on the game

[dusky fiber]

Yep, you can write them right from the game settings

[fiery rover]

Ok thx

[marsh silo]

There is also a link in #customer-care

[mellow gust]

Title: Need help with account recovery – ticket #3996259, no response yet

Post:
Hi everyone,
I really need some help. I accidentally linked my progress to the wrong Google account and lost access to my main account. I already submitted a support ticket (#3996259) a few days ago, but I haven’t received any reply yet.

Is there any way to speed this up? I can provide screenshots, receipts, or any info needed to prove ownership.
Any advice from the mods or players who had the same issue would be super helpful!

Thanks a lot!