Codex collections bug

[pearl tusk]

The task is completed, but the gems have not been added

[forest stump]

That's the problem. For the next month, will the task (3 months of dragons) be completed and the gems will also not be credited?

[glossy rampart]

Same on

[keen comet]

Same

[candid glade]

Codex collections bug

While this will be passed on to the devs, please open a ticket with Customer Care (see #customer-care if you haven't opened a ticket before or are on Windows)

[rapid lagoon]

Same thing happened to me on Android
Really bothered by the exclamation not going away

I already opened a ticket to cc. Just waiting right now. But i hope it gets fixed for everyone soon

[forest stump]

Now there are only a few of us. But in March it will be all players. Hopefully they will be able to fix it by then. Otherwise it will be a big problem for GML 😱

[trail crypt]

Happened to me on Windows
Edit: Android too

[faint fractal]

Mine too. And two problems. Didn't receive gems from gems from the left side and on the right side it doesn't show that it's completed even though clearly it is. Awaiting a response from Customer Care.

[vast barn]

Happened twice. Thought maybe I didn't see them rewarded so I finished another collection and no gems.

[trail crypt]

Got my gems now from CC

❗ is still there though

[rapid lagoon]

Got 25gems but still missing 25 gems for the other collection. I haven't read if the 25gems is a compensation or it's the reward

[faint fractal]

Update for my issue: I contacted Customer Care for both issues and received 50 gems for each of the completed quest. #1335707350484652084 message

[rapid lagoon]

Got 50gems for the 2 collection ^^

[radiant yacht]

is it necessary to write to the customer care, or it'll be fixed over time and i'll receive my gems but later after some patches?

[candid glade]

Probably better to write Customer Care, especially if the devs take their time fixing it

[vast barn]

Received both 25 gems for 2 collections, CC did a great job getting those to me but I'm going to stop finishing the collections till this is fixed.

[modest furnace]

I completed the task, but I did not receive 40 witchcraft tickets

[candid glade]

Please open a ticket with Customer Care to receive your reward

[modest furnace]

I didn't understand what you said

[candid glade]

You can either wait and hope the devs fix the bug sometime in the future, or just open a ticket, tell Customer Care you completed the collection but did not get the reward, and they'll send it to you

[modest furnace]

The support service does not support players from Russia

[candid glade]

Ah, my apologies. Hopefully the bug gets fixed within the next couple of updates

[gleaming wing]

yup faceing same prblm

[vast barn]

So when it is fixed will they report it here or the bug info link or both?

[candid glade]

If they tell us it's fixed, it will be posted here

[fluid prawn]

Hopefully it’s fixed soon, seeing that “❗️” and not being able to do anything is in a way triggering (I got my reward from CC)

[short panther]

i cant contact cc because there's a case open which doesnt close so i wish for a fix (im so disturbed by that !)

[candid glade]

Use the web support page link in #customer-care - you can open as many tickets as needed through it

[short panther]

okay thanks critter

[boreal crown]

Ugh, seems like advice is to contact customer care...but is there a way to see how many collections I've missed rewards on? I thought something looked off on one collection and then just convinced myself a second collection definitely did not give me gems...and then I searched and found this thread. Was the exclamation point the sign that my first of those collections didn't work?

[candid glade]

Probably yes. The exclamation point appears when you finish a collection and, with no bugs, you'd receive the reward when you opened the codex. The bug appeared with the 8.4 update which was released in 2 parts - 23 January and 30 January 2025 - so if you think you missed more than one collection, ask CC to check what collections you've completed since that update

[boreal crown]

Thanks!

[vast barn]

They just awarded gems for some collections not sure why but anyways maybe they fixed the bug? Anyone else get gems awarded?