I downloaded DML on my new device for the first time,

[hasty vigil]

Now it's been 8 days since it hasn't started even once. What should I do now?
Restarting the phone is not working,
Uninstalling and reinstalling the game also not working.
#1024200370035101776 #customer-care

[winged kelp]

the devs do not care

[supple drift]

Jamgamer, please, we have told you before not to comment in report a bug but only to report bugs. It’s not a help and this topic should help people get the bugs fixed. Thank you for understanding

[supple drift]

Have you tried to ask for help at customer care? You could reach them in the link you tagged through the website. I hope they can help you

[hasty vigil]

Yeah but they only replied

Try restarting you phone
Check network connection
Check for any updates for mobile or game
If this doesn't work try reinstalling the game

But none of these worked bro 😭

[supple drift]

Unfortunately I have no other solution than those of customer care (but maybe someone else has)

[hasty vigil]

And who is that someone else?

[supple drift]

Anybody here. Best thing is to keep on talking to customer care. Tell them it didn’t work, what else they could suggest

[swift wasp]

@hasty vigil What platform do you play on?

[waxen loom]

Did you check if you get blocked by a firewall?

[hasty vigil]

What is firewall and how do I check it?

[hasty vigil]

Android, but I haven't played yet cause this game is not even starting for the first time

[waxen loom]

You connect to the internet somehow.
In schools and at workplaces there are usually firewalls to protect the WiFi network from external breaches. And most also block gaming traffic.
If you’re using mobile data you should be fine

[[wp:Firewall]]

[sly epoch]

https://en.wikipedia.org/wiki/Firewall

[hasty vigil]

I am using my another phone's data through hotspot