Does Gameloft often take a long time to respond to support requests? It's been 11 days since I sent a request, and I'm still waiting for a response.
#Just one question
unborn kernel
indigo citrus
Response is usually 12-72 hours but can take longer if there's a large ticket load; can also take longer if it's a transfer request as they are not considered a priority.
You can check the status of your ticket - see #customer-care message for instructions on how to use #tickets-status-check.
unborn kernel
Response is usually 12-72 hours but can take longer if there's a large ticket lo...
Thanks for the info
It's really a transfer request. But how long do they take for this type of request?
indigo citrus
Did you contact them in-game from Android or Windows?
unborn kernel
Did you contact them in-game from Android or Windows?
I contacted them on Android for the Android > Windows transfer to be carried out
indigo citrus
If you contacted them through an Android game, keep an eye on the 
and look for a 
on it - this means you have a new message, so tap the , then Customer Care, then the chat icon.
Work hours are normal business hours, not 24/7. The system is designed to escalate any open ticket that hasn't received a response within 7 days, which I see the status check told you
unborn kernel
@indigo citrus
I went to check my ticket again, as it hadn't been answered yet, but it says that I already got a response, but this information is false, as no message from Gameloft arrived in my email, I didn't understand what happened
indigo citrus
Contact in-game on Android is solely through the chat, not email. See the post directly above yours. Once you open the chat, scroll down to the bottom if needed to see the new message
unborn kernel
Contact in-game on Android is solely through the chat, not email. See the post d...
I contacted them through the official Gameloft website, I think I made a mistake in answering the question you asked about where I contacted them, what should I do?
indigo citrus
Did you get a chat box? And did you receive an auto-reply email confirming your ticket with your conversation ID? If yes to the first question and no to the second ... the reason you don't see a message from Customer Care is that chat bot only opens tickets. Windows doesn't have a native chat feature so any chat is a one-time deal (I've already passed on my complaints about this to the devs).
If you have your conversation ID, please open a new ticket using this link - https://gameloft.helpshift.com/hc/en/13-dragon-mania-legends/contact-us/?p=web. In the explanation box, please reference the original conversation ID and ask that the response be sent to you via email
unborn kernel
Did you get a chat box? And did you receive an auto-reply email confirming your ...
I didn't receive a chat box, but I received the automatic response ticket in the email, I will do what you said, thank you
indigo citrus
When you opened the ticket, did you get the first screen or the second? And did you check your junk/spam email?
unborn kernel
When you opened the ticket, did you get the first screen or the second? And did ...
The second, but I didn't receive any automatic message in my email after sending the request, so I waited a few hours, then I opened Dragon Mania on Android, and clicked on the customer service option, and requested directly through the application. I should have waited more?
indigo citrus
If you didn't get the auto-reply email (you always need to check email inbox + junk/spam), then it doesn't sound like your ticket was successfully submitted. If your submission through the Android game was successful (that would have been directly with the chat bot, no website involvement), then that's the conversation ID you should use to check the status and that's also where you should look for a response
unborn kernel
If you didn't get the auto-reply email (you always need to check email inbox + j...
Dude, thank you very much! I finally got this transfer after a long time, I'm playing Dragon Mania on my Windows 🥳🥳🥳🥳
I went to check how it was on Android, in theory the game should have been reset on Android since now my progress went to Windows, but now the game is duplicated on Windows and Android 🤣🤣🤣
I honestly don't know what to do now, maybe there was some error in the transfer, as my Windows is slightly behind in the game, but I didn't lose anything
So I honestly don't know, because now I have the same progress on Android and Windows
I have a theory that this may have happened because I first logged in through Microsoft on Windows, I don't know if progress is saved differently on Facebook and Windows
indigo citrus
The game progress won't sync between Windows and Android. What I'd suggest is responding to the ticket in Android, letting them know that your progress is now in Windows but the Android game progress has not been removed