X doesn't mark the spot

[gentle meadow]

Bad enough the offer appears when "unavailable" but not only does it take up almost the whole screen, the X to close it is where the red mark is, not where the ad says it is

[leaden warren]

oh rlly?? that's why I can't turn off this ad, I have to click on the unavailable button
and apa

[fickle frost]

Yeah I also can't turn it off .
Android eur

[stray linden]

Same problem, Android EUR!

[quiet pivot]

Have the same issue on iOS, it‘s widespread. Have to pretend I would buy it (it’s available in my region) and then can deny the offer

[stray linden]

Tip: you can just tap the "Back" button on your phone or tablet 😄

[leaden warren]

a new strategy to get people buy their product lol? have to click buy to enter the game

[quiet pivot]

It‘s en error in the programming. We have to search the x Critter marked on her picture ☺️

[leaden warren]

kk

[gentle meadow]

Yeah, the actual spot may vary but it's somewhere on a diagonal line from the corner to the center, so just start at the top corner and tap your way to the center of the ad

[orchid thorn]

Thanks for that CF. I've been closing and re-opening my game when this happens, but it's usually been a 99$ dragon...

[unkempt knot]

Same bug for me iOS eur whenever I click “X” it’s not closing its so annoying

[quiet pivot]

Try to find the real X, as Critter has written (and shown on the picture). It works on iOS too, it‘s approximately at the same place as marked on the picture

[sand plover]

Same bug, Android EUR

[gilded forge]

Same and:eur

[lime patio]

I just got into the same situation today. Had to press the back button to close it. So it's a bug

[short cliff]

Thanks CF, I'll report the issue to the appropriate team which handles these welcome screens.

[short cliff]

Hi M'chelle, do you have a screenshot by any chance with this particular bugged offer?

[gentle meadow]

Here's one. The green line in the upper corner is the "live" area

[hollow sentinel]

I have the same bug on windows but I use the escape key on the keyboard to close the pop-up

[frail kestrel]

Hey guys! Shared your screenshots with the team, they are working on fixing it