#No credits given for watching ads

8 messages · Page 1 of 1 (latest)

lament fractal
#

eur:c2c032
Can watch videos and have the indicator show that the ad was interacted with, but no credit is given (time reduction, watch x/10 ads, etc.)
Has been this way since at least last Wednesday

trail ginkgo
tame warren
#

Hi Trainers! I recommend trying to do a hard restart on your device, clearing the cache of the app, and checking your game after that. If you still have issues getting rewarded for watching incentivized adverts, please reach out to our customer-care agents preferably through the in-game icon or our online form: gameloft.helpshift.com. Thanks and I hope you have an excellent day in Dragolandia!

trail ginkgo
tame warren
#

Happy to hear that the issues has been resolved on your side, YAMI. Hopefully this is the case for bricem as well. 🙏

trail ginkgo
#

the old bug used to show ads but without rewards, now the bug doesn't show ads and no rewards as well