Server iOS apa server bug lost all progress

[sharp sand]

Help I really need to get an ancient on my iOS account somehow but with this error it's not going to be possible I restarted the game for 3 times and it's still the same

[bold carbon]

Please do a ticket with customer care. Please be aware following the initial auto reply that it can take 7 days for a reply. Thanks.

[slender compass]

I also had a loss of progress yesterday after a loss of connection to the server.

[sharp sand]

Ahh

[sharp sand]

Alright man thanks

[grim rock]

Hi everyone! As advised by M'Chelle above please go about reaching out to #customer-care. They're best suited to help out with progress loss situations. Thanks very much.