#Some users cannot be unbanned

1 messages · Page 1 of 1 (latest)

elder briar
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There's some person that got banned in my game back in April, but they cannot be unbanned. I've tried :unban, :ungameban, :untimeban, :unglobalban with their current username, and all past usernames
It says they are not banned
and they do not show up in the banlist either
But when they join the game, they are banned
I've tried gamebanning them again with a different reason. And when they join, the new reason is displayed. I can then unban them, but then when they join again, the old reason shows.
Is there a way to access the datastores directly and wipe any mention of a specific user? That could maybe fix it.
I cannot afford to do a datastore wipe as we have hundreds of bans registered within the game.

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This has happened to quite a few users - not just 1.

woven geyser
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Am investigating this issue rn, trying to figure out what's causing it

elder briar
grizzled geyser
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Hey any updates