#Uploading emote stays processing forever
1 messages · Page 1 of 1 (latest)
try this, i cropped the top and bottom a bit and it worked for me
thanks very much! this worked! why the heck didnt mine work if it was within the resolution guidelines?
known issue with image processor on our side
so, just so i know for the future, what should i avoid? is there a specific vertical aspect ratio i need to stay under?
you shouldn't do anything, that issue should be fixed on our side
but for animated emotes it happens when the resulting 4x image will be under ~65px width. All emotes uploaded to 7tv are rescaled to 128 height so you could do that manually.
if you get this issue with static emotes, try converting them to avif or webp (that's also an issue on our side)
ah, okay. glad you're aware and can fix.