Having an issue where 1 of the players that normally play on my server cannot join. Have tried everything we can, no other players are having issues. Please advise.
#Player cannot join my server
hallow whale
pine locust
Having an issue where 1 of the players that normally play on my server cannot jo...
The person needs to update their game
hallow whale
Nope its up to date
pine locust
Ask them to try uninstalling and reinstalling the game
pine locust
They even uninstalled and reinstalled
Can they join other servers?
hallow whale
Yup
pine locust
Well then give the players id and your server name and wait for the devs to have a look
hallow whale
Thats the plan
fathom frigate
Who ever owns the server needs to update it on the servers providers side
hallow whale
Who ever owns the server needs to update it on the servers providers side
I own it and its up to date, everyone else including myself have no issues
pine locust
I own it and its up to date, everyone else including myself have no issues
Btw you never gave the players id or the server name so devs can't even begin to help
hallow whale
Oh, are you dev? I was hoping someone or a mod would respond somehow or acknowledge its a existing issue or someone could suggest something we haven't done yet. Most we have seen is some other players having similar issue and no real resolution yet.
We are hoping the wipe update fixes the issue
pine locust
For an issue to be fixed it first must be diagnosed
hallow whale
Agreed. we've also put in a standard support ticket as wellm
pine locust
I think your misunderstanding me If you give the names of the server and player it can be looked at if you don't the devs can not help
the update later today will likely fix it anyway
hallow whale
Not trying to be rude, I completely understand. Im just not giving that information to you or publicly 🤷♂️
pine locust
That all you had to say, I fully understand.
fathom frigate
I own it and its up to date, everyone else including myself have no issues
Player could be banned if be checking the ban list tbf, if you run kaos it has its own ban list so check that aswell
hallow whale
Nope, he is not banned checked that too. I dont run anything like that.
lyric ginkgo
Is it a new gen server and they are trying to load it on old gen? vice versa? That will give that mis-match error.
covert ravine
No I’m am on a new gen. Have tried everything and even submitted a ticket with double11 last Friday still waiting for a response
lyric ginkgo
No I’m am on a new gen. Have tried everything and even submitted a ticket with d...
Yes, you might be on new gen, but are you loading up the old gen version of the game? That error is a client/server mis-match with updates.
covert ravine
I have done everything I could think of checked for updates uninstalled twice and redownloaded. And yes I can get on other servers but I would like to go back to my rust home
How can I check if I’m loading the old version
lyric ginkgo
New gen version has X|S in the name if you are on Xbox
covert ravine
Pretty sure that is the one i bought but i will check again today when i get out of work thank you for the info hopefully it helps me get back on
lyric ginkgo
Pretty sure that is the one i bought but i will check again today when i get out...
Its a free upgrade if you grabbed the other. Good luck ✌🏼