safe laurel
I bought the RCE - Ultimate, and one of the packs, New Cobalt Employee Welcome Pack, never gave me all the skins it shown. I've tried uninstalling, and restarting my system, Genuinely feels like I got scammed out of the skins...
I had tried every form of "Customer Support", and literally the only time they get back to me is by telling me I'm reporting this to the wrong people. any feedback would be greatly appreciated. Thanks
young mural
Nvm I miss worded what I meant 😭 
late bluff
I bought the RCE - Ultimate, and one of the packs, New Cobalt Employee Welcome P...
@dull sluice would be the best to contact, hopefully he sees the post to reply
safe laurel
heya, could I have the skins I'm missing.?
doesn't even seem like they saw..
late bluff
heya, could I have the skins I'm missing.?
doesn't even seem like they saw..
Pedro I saw said was off this weekend, but hopefully if we ask @onyx scroll she can drop a message and ask him to have a look when he’s back.
safe laurel
that'd be dope, thanks.
turbid heron
@safe laurel
hollow bloomBOT
If you're new here, consider checking out the #👋🏼directory for a tour of the Discord, there's something for everyone.
turbid heron
Yo I had the same problem buying dark camo pack it’s been 1 week and nobody has responded so me I also bought 1000 points as well and haven’t received them let me know if you find a solution
late bluff
Yo I had the same problem buying dark camo pack it’s been 1 week and nobody has ...
Do you game share?
turbid heron
Yes
late bluff
Who did the credits go to?
turbid heron
Wait so my credits went to my friends account?
late bluff
Wait so my credits went to my friends account?
Unsure, either to your friends or not usable until you own the game
late bluff
Welp a waste of 23$ thank you tho
Contact Sony for a refund
late bluff
Will d11 not transfer the items to my account?
If you own the game it might, but as you gameshare it's as mentioned no access
turbid heron
Can I get a link to their contact page?
late bluff
Can I get a link to their contact page?
https://rustconsolesupport.zendesk.com/hc/en-us/requests/new but in the SS you see the response to another user, unlikely they will as you dont own the game.
safe laurel
hey, just wanted to send a follow up message to make sure I wasn't forgotten.
safe laurel
hey, D11.?
could I get the skins I'm missing that I paid for..
young mural
Same i just bought it as well
safe laurel
c'mon D11, at least give us a way to feel like we're getting costumer support..
maybe after christmas...
obtuse prism
c'mon D11, at least give us a way to feel like we're getting costumer support..
...
This isn't the customer support channel. This is tell d11. Not get a reply from d11. D11 don't work during the Christmas break so you're gonna have to wait
obtuse prism
https://rustconsolesupport.zendesk.com/hc/en-us/requests/new but in the SS you s...
Use this link
safe laurel
Use this link
I used it, never got a response.
Don't even felt like they got it, Ngl, kinda why I came here.
obtuse prism
D11 get thousands of those every day and they're on Christmas break. You gotta wait. Make a new one if you wish
safe laurel
It's not like I just came here, anyway
Yeah, I waited over a week and never even felt like they received it.
Kinda seemed silly to spam them with reports, Y'know?
So I decided to tell them of my woes, here.
obtuse prism
It's gonna be a lot longer then a week I promise you that
safe laurel
I figured, but I was hoping for like, an automated response that they received it or smth, y'know?
safe laurel
hey D11, if I could get my skins I'm missing, or any sort of communication since it's been weeks, I'd really appreciate that.
N yea, I understand it's probably christmas for them or smth, kinda why I'd had liked for this issue to be addressed weeks ago when I tried to bring it into view..
young mural
hey D11, if I could get my skins I'm missing, or any sort of communication since...
D11 not facepunch
safe laurel
realized that after writing, edited
young mural
And I'm still missing skins as well
obtuse prism
Hey @mighty hornet I know you're a busyman but would you be able to help these users at all or be able to point them in the right direction? Thankyou
safe laurel
Merry Christmas, or Happy Holidays, Imma try getting D11's attention in like 2 days again bc i miss the skins i never had.
Hope you're gonna have a better time today than I. 🌟
safe laurel
Would appreciate if I could get some attention about this from the developers, been almost a month with this issue and no contact still.
N yea, they don't ever respond, really, but it's at that point I kinda figured they'd own up to the issue(s) their game has caused,
With or Without contact.
safe laurel
I'll try again, but so far I hadn't heard from them at all about any requests I'd sent so far.
young mural
D11s currently on holiday
safe laurel
fair enough, would've nice to seen this had been delt with before then though
obtuse prism
fair enough, would've nice to seen this had been delt with before then though
They're back in office Jan 2nd
safe laurel
They're back in office Jan 2nd
See y'all in about 5 days.
urban sandal
Bro tagged Pedro like they’re buddies and he’s gonna help him out😭
safe laurel
Bro tagged Pedro like they’re buddies and he’s gonna help him out😭
Not really seeing anyone else trying, or any contact at all really.
obtuse prism
Bro tagged Pedro like they’re buddies and he’s gonna help him out😭
The point is is that I tried. I don't see you attempting to help
late bluff
Bro tagged Pedro like they’re buddies and he’s gonna help him out😭
More helpful then your one comment 
urban sandal
🤦🏻♂️
urban sandal
Im not in here pretending like I can help like you two, but I did in fact help a lot of people get back on their server with the info I got from gportal🤙🏼
late bluff
Im not in here pretending like I can help like you two, but I did in fact help a...
I don’t pretend, I do help kid 
late bluff
Very proud, I get extra Yorkshire Tea.
urban sandal
Cool Smurf you’re the GOAT
late bluff
The Goatiest
urban sandal
The goofiest
late bluff
Bestest
obtuse prism
Hefty OT
safe laurel
Could I plz has skins.
safe laurel
kinda disappointed with the lact of interest from the team.
woven relic
kinda disappointed with the lact of interest from the team.
Wanna see something crazy
safe laurel
I am surprised.
limpid ruin
That’s actually dumb
frail cobalt
Wanna see something crazy
they have no reason to reply to you on any report they fix it when they get to it same goes for anyone else
young mural
I got the missing skin I had to buy the regular cobalt pack even tho I bought the ultimate edition
runic hull
I got the missing skin I had to buy the regular cobalt pack even tho I bought th...
😂😂😂 got scammed !
young mural
😂😂😂 got scammed !
It's better then giving the money to ea
runic hull
It's better then giving the money to ea
I’d rather not pay for something and not receive it, then have to pay again 😒 … I’m sure it’s not D11s fault though 🙄🙄
young mural
I can't say I'm not on ps I'm not sure of it's happening there as well
runic hull
I can't say I'm not on ps I'm not sure of it's happening there as well
Yes so D11 need to sort it out !! Can’t be charging people for something and not giving them it , that’s scamming !!
runic hull
Again I'm not sure if it's just a d11 issue or xbox
I’m guessing D11 ignored you when you asked for help with the issue so you went and payed them again for the item 👀😂 … Iv never had any issues with any game purchasing from the Xbox store, I’d say it’s the company you tried buying a skin from not Xbox.
young mural
I didn't ask for help
runic hull
I didn't ask for help
Then more fool to you 😂😂 wanna buy some magic beans ???
young mural
I’m guessing D11 ignored you when you asked for help with the issue so you went ...
No the ultimate edition is glitched on xbl
It's not a skin in the rce store
95 dollars spent
safe laurel
Shouldn't be an issue tbh...
N if it is, there should be an easier fix, than none at all.
safe laurel
I'd appreciate it if D11 could help.
No response is needed, bc Imma probably keep this up for awhile.
safe laurel
I'd appreciate it if I can receive the skins I paid for awhile back, now...
frail cobalt
I can't really say anything on this subject since the skins I have paid for I've gotten given I've only paid for coins 1 times to get a set every other set came from the preorder
late bluff
<@&809827848620605492> could somebody pass this one onto Pedro/Zolt (i remember him looking at skin issues) please to have a look at
hollow bloomBOT
Hey @safe laurel, the mods have opened a ticket for you, let's chat about it there. Any users can open a ticket with the mods at any time by visiting #🎫┃tickets.
safe laurel
aw, thanks..
hate to have had to bring this issue into you guys..
I opened up a couple tickets, but they'd been too busy to assist me, as far as Id know.
fiery elm
aw, thanks..
hate to have had to bring this issue into you guys..
I opened up a ...
Mods have been pretty thin up until the last week or so, should be getting some support now plus (from my understanding) Pedro is very bogged with work so he could take a while to be of help
safe laurel
it's alright, I have faith in you guys.
fiery elm
it's alright, I have faith in you guys.
Mods r great here. They'll keep an eye n ear out for you and keep pressuring it on d11