#have no stats ui is broke and friends cant invite me

1 messages · Page 1 of 1 (latest)

deep heron
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My account is completely desynced on FACEIT.
No match history or stats showing
Queue doesn’t update
Can’t see or accept matches (getting cooldowns)
Friends can’t interact with me properly

This has been happening for over 24 hours and support tickets are being auto-closed. Can a mod or staff escalate this for a manual backend resync?

grave ridgeBOT
iron pike
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Hey Rumz, Ive been having the same issue for the last few days now and had the same troubling experience with support as well as the subreddit. Heres what I ultimately did to fix the issue:

I determined from some other comments on here as well as my own testing that it seemed to be network related. I (and many others apparently) were having the same issues, but they were fixed when I was using the mobile app on my data, but it stopped again when connecting to my home internet. After some troubleshooting, I figured out that by giving my network a new public IP that I was then able to fix the issue. I essentially had to reassign my router to a new MAC address, so I just told it to use my computers, then rebooted the router, and after that was done, unplugged and re-plugged in the modem, which fixed the issue as I now had a different public IP. There may be other ways to do this, but this was the most straightforward solution I could find. Hope this helps

grave ridgeBOT
iron pike
deep heron
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@iron pike ngl i dont really know how to do that other then resetting my router, how do i reset my ip

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thank you tho im figuring it out !

deep heron
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@iron pike when i type the that in the cmd it doesnt worl

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work

iron pike
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screenshot?

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make sure you run it as administrator

deep heron
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okay and do i type that just like that or seperate

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also i uninstalled faceit ac and the app And was just gonna reinstall the AC and open faceit on a browser, will that mess any of the steps up ?

deep heron
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sorry for being so clueless bro , your really just the last option i have tho lmao its been like 2 days

jovial fulcrum
deep heron
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Okay thank you

iron pike
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You don't have to call your ISP to change your IP address, the steps I gave earlier should also change your IP

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In my experience turning my router off did not change my IP even after a couple hours

iron pike
# deep heron

sorry i didn't get back to you earlier. just type "ipconfig /flushdns"

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but it really only matters if you do the other steps i gave before first