#created a ticket for over a week and no answer exept the first one

1 messages · Page 1 of 1 (latest)

cyan spindle
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I created a ticket for over a week and no one answering me how can i resolve my problem

cyan spindle
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@nocturne isle

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i saw u are the only one answering in here any delp?

nocturne isle
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@cyan spindle Hey you will have to wait for the customer support team to answer , you should hopefully get a reply soon

split quest
naive osprey
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help me by this ticket 6847900

naive osprey
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@cyan spindle _

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help me

tawdry gale
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help me ticket 6862827

nocturne isle
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Guys posting the ticket number would not help , just be patient and wait for some agent to respond back

naive osprey
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but faceit ignore me 5 days

wintry falcon
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Mines been open for 5+ days also

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They don’t care

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They don’t reply

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Would you care helping?

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@stable whale

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ticket number is (6873754

nocturne isle
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Well tickets are replied on a First in first out basis

wintry falcon
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I’m fed up of waiting for a response on an unjustified ban

nocturne isle
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So u will have to wait for turn

wintry falcon
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Clearly need more support

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Yet

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The tech support guy has time to review stuff in discord

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Make it make sense

wintry falcon
nocturne isle
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There is a seperate team that handles tickets

wintry falcon
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are they asleep 24/7?

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Hire me dude

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I’ll be support

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Ill actually reply to tickets

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Then your clients might be happy

nocturne isle
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So if you have been not answered its most likely there r tickets that are been answered before you created one

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Also premium tickets get priority

wintry falcon
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I’m plus

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surely there’s priority for plus

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@nocturne isle so if my brother who is premium, submits a ticket for me

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Can he do that

nocturne isle
nocturne isle
wintry falcon
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@nocturne isle why don’t Faceit hire more support

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They clearly need it

nocturne isle
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As i said premium has tickets answered faster

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On a FIFO basis

wintry falcon
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That isn’t answering my question

nocturne isle
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Also if u got ban by an admin i highly doubt its unjustified , because they mjght have only ban u after looking at proof

wintry falcon
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I have faceit account which is verified

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And my girlfriend has account which is verified

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We play

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On the same computer because she doesn’t have one

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I don’t see how that deserves a ban

nocturne isle
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Well then u have to wait for them to reply , some ban appeals take time to reply since they have to investigate or look into wt really is going on

wintry falcon
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Yeah that’s if they reply

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I also pay for plus, so I don’t see why’d they wanna lose a paying customer

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I get a 5 month ban

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not cool

nocturne isle
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Be patient u will be replied

wintry falcon
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Once I’m assigned someone, isn’t it faster when replying once someone has been assigned my ticket?

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Faster replies from faceit whoever it is

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@nocturne isle I

nocturne isle
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I am not really sure abt that since i do not handle tickets

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But yes should be faster but not instant

wintry falcon
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So I had an email response from faceit today

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Don't think they even read my ticket properly because they said im forever bnned

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but im not...

wintry falcon
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@nocturne isle

nocturne isle
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Reply back to that ticket then

wintry falcon
nocturne isle
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Well then u have your answer

wintry falcon
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so they just slap me in the face with a 5 month unjustified ban

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Saying I’m not allowed to appeal it

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great

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what’s the point of having tickets then

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Actually pointless me even sending a ticket in the first place

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I haven’t done anything wrong

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And I’m not allowed to appeal a ban I’ve been given

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nice

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It’s actually unbelievable

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how unfair this is

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They don’t even spend time reading my ticket

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I legit said hello I have a 5 month ban

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And they said I’m perma

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Make it make sense

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Are they blind?

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You guys have people replying to tickets who can’t even read

wintry falcon
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Can I delete my Faceit account?

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And make a new one?

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Then I don’t have to wait 5 months to play faceit

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Do I have to prove that I have a girlfriend that plays on my pc too?

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We share a pc

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So obviously it looks suspicious to faceit

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but it’s easily explainable

wintry falcon
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This is what I’m asking

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Even this dude on hltv says it

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In my case it would be me and my girlfriend

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“All you have to do is take a picture with both your IDs standing next to eachother and verify each account”

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Like…

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Why can’t I do that and get un4anned

wintry falcon
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Hahahahahaha

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What a joke

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@stable whale can I speak to someone that has at least 1 brain cell?

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I’m a paying customer

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At least treat me like a human being

stable whale
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so from looking at your case, it seems you verified your girlfriend on an account you were actively playing on

wintry falcon
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I wasn’t playing on her account. She played on my computer on her account

stable whale
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I listened to the audio from your ban and it seems to be you speaking at least

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from her account

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I can link you the game if you like

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I'll check the other games now

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that account has played 4 games, all of them are you speaking

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I don't understand why you're contesting this ban

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you're banned for the very thing you're aware you did

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like all these messages in this thread for something you know you did, I genuinely don't understand

fast cedar
wintry falcon
wintry falcon
stable whale
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verification abuse is usually a 6 month ban, it's pretty much the biggest rule you can break verifying someone else to smurf, the only one worse is cheating

wintry falcon
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But even if i was playing on her account, it wouldn’t be smurfing

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I’m literally a lower level than her account

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…

astral charm
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Thats why the ban was not issued for smurfing, but for verification abuse 😄

wintry falcon
steep finch
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Any mod online?

desert rover
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@stable whale
Hey i created ticket 6924086 which reports a steam account phishing scam on FaceIT but it just got "auto" closed.

I have previously reported phishing scams that were promptly acted on, can you look into it?

stable whale
stable whale
desert rover
stable whale
weak rover
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Hey, i got a verbal abuse ban for 24 hours for prob giving critic. I havent said anything toxic that I can remember

reef wing
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hi i have issue with support can admin help me

gloomy cryptBOT
reef wing
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not ing but faceit account

hexed tangle
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Hello can someone here help me? I made a ticket yesterday about deactivating an account. The wrong account got deactivated, the account i actually use which i specified. I'm getting no reply on the ticket

gloomy cryptBOT
hexed tangle
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@stable whale

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@nocturne isle

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ticket number 6925253

desert rover
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@stable whale
7112785

I think all my tickets about scam hubs are getting auto ignored for duplicates?

keen grotto
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@stable whale
@nocturne isle ticket number 7111376 help pls

nocturne isle
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Posting here or tagging either of the people isnt gonna fast forwards tickets

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They will all be answered, be patient

icy solar
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Hello

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I need someone to explain this ticket for me

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Thanks

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Request 7120961

remote gust
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hello

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need help