Good afternoon. Has anyone else encountered this problem? I was banned for smurfing, but I'm not a smurf and I don't have any other accounts. I played mostly from home. Recently, I have been playing from a computer club and also used the game vpn program to improve connection routing and reduce ping. In early May, I got banned for smurfing. I don't know what to do. I left the ticket, but I can't log in to the support now, when I try to log in, he writes that I am blocked. Help please. I have the only account with verification + paid for a subscription. For which he received an eternal lock. I don't understand... I want to get out of this situation and keep playing faceit.
#Has anyone else encountered this problem? I was banned for smurfing, but I'm not a smurf
noble roost
pulsar spadeBOT
Hi! I'm FACEIT Carl, a bot assistant. Please note, this is not a support server.
- If you've been banned from a match due to a third-party outage (ex., Steam) or ours -> please ask your Team captain to contact Live Support.
- If you need additional assistance, or wish to appeal -> please create a ticket to Customer Support and select I Am Banned for the contact reason.
noble roost
That no one has had such situations?
signal flame
That no one has had such situations?
there was someone like a week ago
noble roost
what happened to faceit? why did they ban you for nothing?.
native current
Hey there,
Bans are not handed out for no reason. If the account has been banned, there is a solid reason for it. Please open a support ticket for our Customer Support team to discuss this further.
See contact options here -> #🚨｜faceit-support
For response delays, our Customer Support team is working through the large number of tickets as quickly as they can. We politely ask you for a little patience.
alpine pond
same problem for me