i've reset my password 3 times now and still cant log in. says the password is incorrect
#cant login
tranquil wave
tranquil wave
:/
weary moon
I was facing the same problem . Sometimes it works and sometimes it does not.
honest linden
web app or desktop/mobile ?
tranquil wave
It's for both
honest linden
what browser?
tranquil wave
Brave
honest linden
just to make sure newest version loaded, ctrl + f5
tranquil wave
Give me a moment
honest linden
also, when you try to reset your password, try using very simple one, like only abc and 123... no special characters, in case theres a problem with any of them
tranquil wave
Bruh
honest linden
well, just do a 30 character long pass
i mean, you can change it later, its just to test
tranquil wave
Alr
honest linden
also, make sure theres nothing brave is blocking, i'm using brave and all ok for me
tranquil wave
I pressed login and it's stuck on the loading screen
It doesn't say it's blocking anything
honest linden
what does the console show ?
tranquil wave
Pardon?
tranquil wave
I did ctrl f5 and I got a "something went wrong"
honest linden
go to app.notesnook.com and try again, cause such breaks as logo screen stuck, usually happens when theres version update and browser caches old files
so ctrl + f5 helps
in console you would see something like this, lots more errors probably
tranquil wave
honest linden
this is before you even try to login ?
honest linden
ok, lets get more help @mental pond
tranquil wave
thank you for your time
honest linden
you have your notes in your account, right ?
tranquil wave
ye
honest linden
do you have another browser on your pc to login and verify that your notes are safe?
cause this will require cleaning up browser cache of your notes, but the notes saved in your account will remain
tranquil wave
i got chrome
honest linden
can you login and check if you have everything there ?
honest linden
just try to login if you know the latest password
tranquil wave
says it's incorrect
honest linden
ok, try to reset, thats very strange
tranquil wave
you said no special characters?
honest linden
just try without them, just in case something breaks, its just to test if i'm right or not
bt probably someone else would have noticed that if there was a problem, or maybe some characters you use are very unique
mental pond
i get this whenever i press login
You can press Fix it and continue. It should work then.
honest linden
like chinese or cyrilic
and what about the pass being wrong all the time ? i guess he cant be entering wrong password after changing it so many times
tranquil wave
You can press Fix it and continue. It should work then.
i get this
honest linden
interesting, i got this error after i clicked "clear site data"
let me fix it for my self, and i'll get back to you
for dev
url redirected to is: https://app.notesnook.com/signup
ctrl + f5 doesnt help
tranquil wave
bt probably someone else would have noticed that if there was a problem, or mayb...
i reset and made a pass using only letters and numbers
im getting the same wrong password error
honest linden
incognito mode on brave works, only this malformed db error on the cleared cache page
interesting, whatever i clear in dev console, or browser settings, nothing seem to help
but incognito works, so something is still not clearing.. @mental pond
tried deleting everything i can find
mental pond
but incognito works, so something is still not clearing.. <@268906913855438848>
yeah it's the opfs storage where the sqlite database files are stored. Unfortunately browsers don't have a UI to clear them.
@tranquil wave can you try restarting the browser and see if "Fix it" works?
mental pond
browser restart doesnt help
Let me see what's going wrong.
honest linden
to reproduce
wispy shuttle
Here's the fix:
Settings > Privacy & Security > Site Settings > View permissions and data stored across sites > search app.notesnook.com > click the trash can next to app.notesnook.com, or select "delete displayed data" > refresh the notesnook web app. @tranquil wave @honest linden @mental pond
mental pond
Here's the fix:
Settings > Privacy & Security > Site Settings > View permissions...
Yes that works
tranquil wave
im still getting the password error
mental pond
im still getting the password error
Do you have a backup? I can help you reset your account and then you can restore your backup. That should work.
tranquil wave
is it "nnbackupz"?
wispy shuttle
is it "nnbackupz"?
Yes. Just make sure you can decrypt it (try importing it to notesnook while logged out).
tranquil wave
how
grave mauve
how
You can use the app without an account, just click on "Skip & go directly to the app" at the sign up form when you start the web app for example.
terse patio
Hi
did you manage to fix your problem?
I am facing the same issue after I tried to change my password
I keep getting the same message that my password is incorrect
I was able to access my notes without logging in!
honest linden
I am facing the same issue after I tried to change my password
I keep getting th...
can you expand on this?
terse patio
I went to app setting in browser
I changed the password only
so it logged out from all my devices windows app android and ios app! though I am sure that I didn't click on "log out all devices"
when I tried to log in I keep getting a message that password is incorrect!
good thing when I changed my password it downloaded a backup file of my notes!
I tried to do reset password many times with no luck
every time I enter the correct password I got a message wrong password!
I tried even deleting all data and reset the password also it didn't work
I tried on firefox and brave and ios and android!
the only way getting my notes is using the app without account and decrypting my notes!