Account Transfer Done in 2021

[civic sun]

Hello,
So I have an email that I had done the account transfer from Kakao games back in Feb of 2021, but I was never able to actually access the transferred account. I do not see a good spot to petition in support for this issue, but am I pretty much out of luck after so many years? It looks like I got an email marking the account as inactive in 2022 from Pearl Abyss under the family name Shang

[raven field]

Hello for this kind of inquiries you should directly contact the support

( you can do it even without having an account)

[civic sun]

Okay, I'll try. Thank you!

[raven field]

You are from NA ?

[civic sun]

yes

[raven field]

I mean the account was played in NA

[civic sun]

Yes

[raven field]

Ok so the account still exist

[civic sun]

Hmm

[raven field]

Its you right ?

[civic sun]

yes

Maybe because I logged on from steam?

[raven field]

Steam and official launcher from PA are totaly splitted

U can t log a PA account on steam

Nor a steam account on PA launcher

[civic sun]

Okay, let me try that

Thank you!

[raven field]

I edited

It was can t*

[civic sun]

Yeah I figured

🙂

[raven field]

[civic sun]

Thanks so much! If I get stuck again I'll make a support ticket

[raven field]

You could log ?

[civic sun]

I'm grabbing the PA client now

[raven field]

gl

[civic sun]

seems to have worked, I didn't realize the steam and PA client were separate

get this guy (or gal) a promotion!