Please help

[sand lake]

I have a problem. When I open the game, the patch is not loaded properly. Instead of a transparent path, a transparent screen appears after the black logo and there is no image.

My system

MOTHERBOARD: Intel Corporation (DQ57TM)
MEMORY: 8 GB
SSD: 120 GB
HDD: 1 TB
CPU: Intel(R) Core(TM) İ3 CPU 550 @3.20GHz
GPU: ATI Radeon HD 3850

[heavy moss]

#server-rules react to that and then please send a screenshot of what you are seeing after the black spirit logo

[sand lake]

I can't send images to this server

[rain geode]

That's why Mina asked you to react to he message in #server-rules. If done that, you will be able to 😉

[sand lake]

hahahah sorry I understand English very hard 😄

[sand lake]

I am sad @heavy moss 🙂

that's exactly the problem

[heavy moss]

Hmmm. I see. That’s an issue you will need to send a ticket to support for

[nova wind]

This issue is outside the scope of the Ambassador team. That's why you have been asked to write a ticket to customer service. Please follow this link: Official Support
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:flag_de:
Die Lösung dieses Problems liegt außerhalb der Möglichkeiten des Ambassador-Teams. Daher wurdest du gebeten, ein Ticket an den Kundenservice zu schreiben. Bitte folge diesem Link: Offizieller Support
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:flag_fr:
Ce problème ne peut être résolu par notre équipe d’Ambassadeurs. C’est pourquoi il est nécessaire d’écrire un ticket au service client.
Merci de suivre ce lien: Support Officiel
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:flag_es:
Este problema está fuera del alcance del equipo de Embajadores. Por esa razón, te pedimos que escribas un ticket al equipo de soporte de Pearl Abyss. Por favor, haz click en este enlace: Soporte Oficial

[heavy moss]

Please follow the link and submit a ticket